Arby's — Restaurant in Bloomington

Horrible service. We ordered 3 of the 2 for 7 deals. We asked to change one of the onion buns to a regular bun. The woman workimg (sandy blonde hair maybe in her 50s) was very short with our question and rude. She said we couldn''t which is strange because I have at other locations but whatever.when we got tobthe window she would barley reach out to grab our money and made some strange comment about a bar Infront of her and that she was not about to stick her hand out the window into the cold. I was actually in the back seat of the car and watching the woman help my friend qas very insulting. she wasnlookingvat him in a very degrating judgemental mannor like he was some terrible person. She seemed to be stereotyping him because he was wearing a bandana. Then when the woman was handing him out food she dropped the bag out the window and it hit the ground. She abruptly yelled back to her coworkers that she needed 2 more sandwhiches. My friend picked the bag of food up off the ground and we pulled forwardbtonwait four food as she directed us to do. Then a man came out with a bag ( heavy set african american gentleman) of food and proceeded to tell us that it was our fault the food hit the ground and since we picked it up they woukd not replace it. We asked him why that was and he said because they were eating it. Well he would not have known that prior to approaching the car so that's just a complete excuse. We said to him that we know it was just going to be thrown away so why waste the food. Now I myself have been homeless in the past. I cannot understand for the life of me why we would throw out food vs eat/ allow some hungry person to eat it. I'm guessing these 2 employees have never had to live in survival mode been homeless and starving or know what its like to experience hard times. But I can't imagine that a huge company like arbys would support that unprofessional behavior from their employees. To blame us for the lady dripping the food was downright rude and to not replace it.....completely unexceptable service. .these 2 employees should have to take a class in customer service. Inwill never go to this...

Not to be a karen, but I’m just not understanding how you miss two full sandwiches…and the rest of the food is cold? EVERY TIME 😭 like does an ex of mine work there who hates me or something bc???????

I promise, every single time we order from here, delivery or in person, one person in my family doesn’t get their meal because it’s forgotten. Unfortunately that means mom aka me doesn’t eat the yummy food. Obviously it’s my choice to sacrifice my meal since someone didn’t get theirs, but as a mother, what other choice is there? Plus I’m the only one who even likes arbys, so it’s even more of a rip off; yes I know, this is another me problem, but empathetically, imagine how dumb you feel after convincing everyone arbys was a good idea and it turned out to in fact not be a good idea at all…at that point im not only hungry but im also embarrassed 😔

Before you ask: “why do you keep ordering if it’s never right”, look bud, I order 1-2 times a year at most and I think 6+ months between visits is valid to give another chance for any establishment considering the high turnover...

Been coming here for years and never had an issue until today, the service was extremely rude. We forgot to add something to our order and so we were trying to add the order to when we're when paying for our food, and the guy who was giving the food told us he can't do that and we have to drive all the way back around to do that which makes no sense whatsoever and knowing ppl who worked in the food industry doing take out pretty certain. You can add food on.. and then when we went to go place the second order my driver was trying to thinking of what he wanted and apparently was making sounds that annoyed the lady who was taking the order and git very rude and was like cab you hurt up and make your order without making that sound like this is not how you treat your customers... will not be coming to this location any longer oh and we call corporate and they also didnt seem to friend about this whole situation..it was an older lady and a poc and he...