Denny's 5th Avenue Bakery — Restaurant in Bloomington

6 weeks ago I reached out to Denny’s to try and create a baby cake for a friend. I sent them some pictures and asked for help. They were very black and white with the photos I sent and could not wrap their heads around helping me just use those concepts for a design. Because creating a 3D concept was a struggle for over a week, I asked them to just change it to a sheet cake design to make it easier. They sent me a quote for half a sheet cake but since I asked for a sheet cake I just didn’t even see ‘half’ in the email.. the confusion continues.. 2 weeks later I check back in with them on the design and they tell me they don’t have any of the pictures I sent them before and we had multiple conversations about and asked me to basically start back over and resend photos as PDFs - how did we not already have the design nailed down? No idea. So I just explained to them again what I was wanting (simple ‘baby is brewing’ with a beer mug and baby bottle art)... at this point we are at 6 weeks and I am needing the cake this Friday and so I comment to them on how they have been confusing and lacking in communication because I have had to repeat myself for weeks and they haven’t been able to help create this at all which I’m not used to with a bakery. They told me to go somewhere else because even though it’s been 6 weeks and I’ve had to check in with them multiple times, I’ve repeated myself multiple times, they never even saved my decor pictures and requests, and their ‘half sheet cake’ quote was not what I asked for, they believe they have not lacked in communicating. rude and unhelpful. Unless you have a picture of exactly what you want and you have weeks to spend on back and forth, look elsewhere or you’ll be 6 weeks into trying to work with them and you’ll be told to go...

Just terrible! I've always liked Denny's Bakery for cakes, but not this time.

I tried calling a week or so ago to order a birthday cake for my son & daughter-in-law. No one answered the phone, just options to click on. So, I went online & ordered a beautifully decorated 8" round cake with Happy Bday writing. I did not receive a confirmation, so tried calling twice this past week. Each time I got automated, so clicked on sheet cake line. I left my name & phone number, asking for a call back regarding my order. But, no one called or left a message. We went there today to pick up the birthday cake & there was no cake. They only had one decorated cake & it was not ours. I was told the baker up & quit recently & just walked out. Well, needless to say, there were two plain undecorated cakes in the showcase she offered me. Neither had any writing & didn't even look desirable. I ended up walking out & very upset to say the least. We were on our way to the family party & with no cake! Last minute I brainstormed & we went to Lunds Byerly's. They had a few beautiful cakes & were able to write on it immediately. I bought it & we drove right to the party! Luckily I found lovely cake at Byerlys but NO cake at Denny's. I am so disappointed & upset about what happened at Denny's Bakery. I doubt I...

My 1st time here and NOT impressed with the service....at.all.

The gal behind the counter who "helped" me, was clearly in her own world. I asked for a brownie, she looked at me blankly. I said again, I'd like a brownie". Her "Which one again?" She bagged it and I said "I'd also like some donuts." We walked to the counter and again looked at me like I was bonkers. I selected a donut, then asked for 2 of this, 1 of that and then I asked if it was cheaper to get a 1/2 dozen ... Her response? 4. I looked at her...and asked again if it was cheaper to get a 1/2 dozen. She says, again, 4. Finally, I just picked one more and checked out. Before I left, I checked my bag and guess what?!!! No brownie! I went back to the counter, the girl looks at me and walks back to get the brownie....hands it to me and I leave. I was just annoyed. My plan was to compare these to Sunrise Donuts.... I haven't even tasted what I bought earlier and already know Sunrise's service was far superior. No need for me to go back to...