McDonald's — Restaurant in Bloomington

Unpleasant experience at McDonald's play area due to manager enforcing unclear rules. Multiple families, including those with children on the autism spectrum, were denied access. Manager's behavior was rude and unhelpful. Lack of name tags and uncooperative response when asking for contact information for reporting to corporate. Left due to discomfort with surveillance threat.

To make matters worse, the manager and employees spoke negatively about me in Spanish, unaware that I understood the language due to my Hispanic background. This disrespectful behavior only added to the discomfort.

Furthermore, this incident not only left us frustrated but deeply concerned about the lack of sensitivity shown towards families, especially those with children on the autism spectrum. The manager's dismissive attitude and refusal to provide basic information for corporate reporting raise significant doubts about the professionalism and customer care standards upheld by this particular McDonald's branch. Such behavior not only tarnishes the dining experience but also reflects poorly on the overall reputation of the company. It is my sincere hope that McDonald's corporate takes this matter seriously and addresses these issues promptly to ensure that all customers are treated with respect and courtesy, and that their policies are consistently and...

So purchased a twenty piece nugget meal and only got The ten when I called and asked them to adjust for ten piece nugget meal they said sorry they can’t do any adjustments but I can drive back into town and get a discount on my next purchase and then hung up. I know for a fact you can adjust your charges and instead of wasting my time and gas to go back..... they could have pressed a few buttons and kept a customer... McDonald’s is just in to making and now I guess stealing money off customers and on top of that they now making their food so far in advance that when you get it you are given lukewarm to cold temperature food ....SO............... I will cross the street and start going to Culver’s where they make the food hot and don’t charge you for one thing and give you something less or different then what you ask for!!!!! Good riddance!!!!!!! The lowest they let you go on rating them is one star..... but please note...my REVIEW IS FOR MINUS FIVE STARS!!!!!!!! Can’t get an order right ... and due to their mistake want me to waste my time to get a petty voucher but THE CUSTOMER SERVICE IS WHAT MAKES ME MAD.. you F’ing make the mistake then tell me I have to jump through your hoops to fix your mistake and use a condescending ( look it up ignorant idiots) tone of voice like I’m the one at fault for you hiring people who can’t...

Absolute worst McDonald’s ever been to!!! Crystal in the Drive thru was amazing!! However, everything that happened after that, DISASTROUS!!!!! The drive thru line was super long, hence long wait ! Had a decent size order with six kids in the car. Instead of causing the line To be held up I pulled ahead and checked my food to find missing items, incorrect items, and barely salted soggy yet hot french fries!! I parked the car and went inside of the McDonald’s to hopefully get my food that was missing and have it replaced. I am met with an older white lady whose hair was in a braid. I started telling her the things that were wrong, Able to get one thing out before she snatched my bags and receipts. And then asked her if she could hold off snatching for me before I even got a chance to let her know what was wrong. Long story short this lady (Robin) and the overnight manager I didn’t catch his name, black guy, (Who lied also about putting my order together )and said that a manager who had left , did my order . (although I don’t recall seeing anyone come or leave the McDonald’s as I sat in the parking lot. I was denied replacement food or refund! I will be contacting my bank about this as well as...