Potbelly — Restaurant in Bloomington

My first house-musician job was in Austin, Texas across from the UT Campus back in 2013. That was my first experience with Potbelly. I came in to get a sandwich on my lunch break today here in Bloomington, IL at 1:45 P.M. and I felt like maybe I caught the employees at a bad time, maybe right after lunch rush where everyone is slightly decompressing. I had not ordered a Potbelly sandwich in years, so this was my first time coming in as a customer in a while. I forgot how the ordering process went. I was prompted to order from a girl on the far right side of the make-line. She asked me what kind of sandwich I wanted, and I told her so she said thank you and that was it. I didn't think about toppings or anything (that's my bad). That's where this young lady asked me if I had a sandwich and pointed to the menu for toppings. I told her what I wanted and she didn't say anything. She just set my sandwich up on the counter in a bag. I looked at it, picked it up and inspected it to see if napkins were in there. She said that's your sandwich. I asked where the napkins were and she just pointed off to her right while walking away from me. I had to ask where again. Not a problem at all. I just didn't feel like I was welcomed when I came in, like expected. I kind of felt like a burden, and that a majority of the employees were apathetic. Now, I understand we all have bad days, or like I said they could be decompressing from a crazy lunch rush. I get it, but can I get a little eye contact? Enthusiasm? Can I be treated like I'm not a regular and could potentially have no idea what I'm doing, because that was the case. I don't want you to point in a general vicinity while walking away from me like I'm being dismissed or you have something more important to do when I'm spending my hard earned money at your establishment. We all know that customers patronage is what keeps the doors open and pays your checks. I will give 5 stars because of the speed and quality of the food. I will be back one more time to try it out and see if the atmosphere seems a...

Aspen is working magic behind the counter. We got here in the evening and she was by her self initially and holding down the fort. She was efficient and thorough and made excellent sandwich for us. Unlike some other folks who may be disgruntled or irritated with handling the large volumes and orders by themselves she was even keel and gave us the attention and the best service. Proof was in the pudding when we ate our sandwich. I was compelled to go back and share with her how impressed and happy we were. She is truly a rockstar!! Thank you Aspen for making our experience so wonderful. You would not have known but we just moved into a new apartment, so after driving for about 10 hours and the move this perfect sandwich is exactly what we needed. Thanks for making our...

I placed an on-line order for a sandwich and 2 cookies. I arrived at 5:45pm when my order was supposed to be ready for pick up. The girl said it will be a couple more minutes. I knew I was in trouble when there were 6 other people waiting for their orders too. I ended up waiting 25 minutes!! I am sorry but this is unacceptable for one sandwich and 2 cookies!!! I truly appreciate the people that do come in and work because I know a lot of places are short handed but maybe they need to divide and conquer? Have one person working on online orders and one working on the dine in or something!! I do Like their food and will eat there to dine in but I will NEVER order for...