LaRosa's Pizza Blue Ash — Restaurant in Blue Ash

This is a pizza company that cannot make pizza! I for the life of me cannot understand why every single order from this location is always messed up when we go to pick it up. Tonight I ordered 4 large pizzas and I go to pick them up because I have dinner plans at 6 pm with my son's friend. My order is all messed up again and one of the pizzas is burned and looks inedible (this is one that the kids are supposed to be eating) and they still want us to take the pizzas and just credit us back our money. That is nice and all but I'm not showing up for the first time at my son's friends house with burnt food for them to eat for dinner. No, LaRosa's! I'm NOT accepting your burnt food. Do better and make better food! I sat in the car in the parking lot for 30 mins with my son while my poor husband had to deal with your manager over and over again. Trust me you didn't want me to walk in there because I would not have been as nice as my husband was to you! I witnessed multiple people enter your store after we showed up to get our food and walk out with food that must have been okay and not burnt. The second time my husband came out the cheese wasn't even cooked at all on the pizza. Yes, we asked for something out of the ordinary for a picky kid that that doesn't like pizza sauce. We asked you to put cheese on dough for one of the 4 pizzas and cook it just like you do cheesy bread. You couldn't even do that right. If the dough is the problem then maybe you need to buy your dough from another company. I'm tired of the manager saying it's the dough's fault. This time we didn't even ask for light sauce because apparently if you ask for that it cause air bubbles all over the pizza they say because of the dough being too light. One sorry excuse after the other with this company. We better get our credit back for the pizzas! We are done with your location and will just drive to another store where they don't mess...

I have been coming to Blue Ash every few months for work for nearly two years, and I finally had lunch at LaRosa's! The visit started with a friendly greeting from Tia (thankfully the table next to us knew her name and used it, so I can call her out) as she seated us, and how non-stop she was ensuring tables were cleared for other guests and being genuinely friendly to everyone. Then our server Jessica, made us feel welcomed! She even knew she could give me and my colleague a hard time for wearing ugly Christmas sweaters, and proceeded to do so. The wait for the pizza was normal for a dine-in lunch, but even if it was longer than normal, it would have been worth the wait! The 14" pizza is more than enough for 2 to 4 people; depending on how hungry the people are. Toppings, sauce, crust, everything was great. We never had to stop Jessica to ask for a refill on out drinks, she was always on top of our table and every other in her section. She even was constantly scanning the room when walking to and from the dining room to the kitchen ensuring was good. Next time I am down, I will be sure to stop in again, and try to sit in her section and also, try a different pizza on the menu....

As you could see from my posting history, I rarely post, but I felt I needed to this time .

So my girlfriend and our kids were traveling from Tennessee back home to Michigan and we stopped to spend the night in the Cincinnati area We decided to order pizza from Larosa in Blue Ash near our hotel. She ordered the ZITI CHICKEN ALFREDO and we got pizzas for the kids. Her order was supposed to come with a salad, when I went to pick it up from the restaurant and I got back to hotel, I realized It did not have the salad. when I called the number, they offered to refund me some money via a credit that I could use on my next order. I explained that I lived out of state, at this point they put me on hold and then said they would be delivering a new salad to us at our hotel. We waited and never received a phone call or the salad. I understand it’s just a salad, but it’s the principle of the matter.

I’m very disappointed because the food was good and the staff at the location were very nice. I just wish they would’ve done something to make up for the fact that they promised deliver this and they...