H&H Bagels — Restaurant in Boca Raton

Been 2 times, really wanted this place to be good because of the great location but it sadly doesn’t get it done. Their “everything bagel” Should be called a “barely anything bagel”

1st visit: Line out the door, to be expected, it had JUST opened. About a 30 minute wait to get to be able to order but hey there’s a lot of hype, no problem. Ordered, stepped to the side and waited for about 40 minutes. Finally went up and asked what the delay was on my order and the guy grabs a bag off the counter and tells me “oh it’s been ready for about 35 minutes.” Asked him why it wasn’t called out or handed to me and he just said he didn’t know.

At that point it was a lukewarm bagel, soggy bacon and they served me a PLAIN bagel when i ordered an everything bagel. Left feeling pretty dissatisfied and ripped off.

Visit#2: Decided to try ordering ahead. Sausage egg and cheese on an everything bagel with a large cold brew.

Well the everything bagel ONLY has sesame and poppyseed on it. I’ve been ordering from Makeb’s deli in west palm beach for the last 20 years and the everything bagel as I understand it is meant to have 1)Garlic 2)Salt 3) Onion 4) Sesame 5) poppyseed. H&H has ONLY sesame and poppyseed and about 3-4 little onion flakes per bagel. It’s crazy. I walked up and inspected the rest of the “everything” bagels on display and confirmed they don’t have anything on them.

Worth noting* the sausage egg and cheese tastes absolutely incredible. They have two thin cut sausage patties and i ordered a fried egg… it’s actually extremely good and the only reason I went with a 2 star review instead of 1 star.

With that said, you’ll leave this place feeling like you got terrible quality food for the price you paid. For starters the cold brew is 8.50 FOR 24oz. LOL. So for a sausage egg and cheese on an everything bagel and large cold brew it’s over $20 and more like $25 if you just click through the default tip like I did.

You’ll feel ripped off and disappointed in the quality when you go here. No chance this place survives in west palm beach compared to current delis and bagel...

I received a link to use to connect with H&H but guess what. Never got a response from them. Wondering if their replies to feedback are just for show. Based on this,if I could I'd change my rating to a zero

I see there's been some response from h&h bagels to recent reviews. Hopefully they're paying attention now. It's too early for me to attempt another visit. I think I'll wait and see if there's more positive than negative going forward

Based on attitude and lack of appropriate greeting I'm not sure if I'd try again, especially after reading the other reviews on service. They are supposed to be open until 4pm. Arrived at 3:10 only to find the door locked with people inside. At first I was ignored but then saw someone behind the counter motioning with his hand across his throat apparently trying to tell me they were closed. No sigh in the door or personal greeting with an explanation. I went back to my car and while talking with my wife watched several other customers attempt to enter and be similarly dismissed and they walked away confused and upset one saying they drove 30 minutes to get there. Another customer approached the door and managed to get a staff members attention. He opened the door and said they were all out of food. She said she only wanted bagels and since they had them they let her in. That's what I was there for as well so I went in only to be greeted with dirty looks and mumbled comments. They ended up not having the bagel that I wanted and had I been treated like a valued customer I'd have bought others but there was no way I was going to give them my business after the experience I had. It's a service business and they failed at every opportunity to build loyalty. Other reviews have commented about similar lack of service and the local community not supporting them. If they keep it up they will be lucky to...

Today I had a crazy experience at H&H. I ordered my spicy sausage and egg Jalapeño cheddar bagel, and then walked over to pay. While I was waiting for the sandwich to be made, I had a seat and started scrolling through my emails. I noticed that quite a few people had ordered after me and were starting to get their bagel so I walked up to the cashier and asked about the sandwich. She responded with the most incredibly genuine, “I’m so sorry it’s taken this long. Let me check”. She went over talk to the person making the bagels and he looked at me and said “oh my gosh I’m so sorry it’s taking this long. I’ll make that right now”. I replied “no problem, it’s not a big deal” and sat down and begin to wait again. Then the manager came out of the back and said “I am so sorry that it is taking so long to make your bagel. I will buy your bagel today, to which I replied, thank you so much but that’s not necessary. I’ve only been waiting a couple minutes”, but he insisted. So then the person who made my bagel came out from from behind the counter and handed me the bag with my bagel, again, profusely apologized, and included a free chocolate muffin with my bagel. This was completely over the top wonderful customer service in a world where we rarely see minimal levels of customer service. I would highly suggest that everyone go to H&H not only because they have incredible bagels, but because they have one of the most wonderful and kindest staffs I’ve ever had the opportunity to be...