Hamby's — Restaurant in Boerne

This has gotten to be the norm. I am still waiting- 45 minutes now- for my order. Everyone has ordered, received their food, left. I'm still waiting. I've been asking about my order for 25 minutes, was told it was 2 tickets away. Another 10-15 minutes go by, I can't get anyone's attention, they're too busy cleaning up to close in 20 minutes. When a woman who walked up and 4 minutes later received her order, I lost it. The same people who said my order was 2 tickets away asks for my name. I tell them, they say they don't have an order with my name. They managed to charge my card. The whole time I'm waiting, many customers are coming up asking for napkins, ketchup, straws. Things that are normally out, but they put everything up- ready to close- even though the parking lot is full. After 50 -55 minutes I get my food. No apology, nothing offers, no manager bothered to talk to me. And not one napkin. My son loves the food, and when you get it, it's good. But this is the 3rd visit out of 5 that I have had to beg for what I have been charged for. There is no customer service. No one to talk to about issues; just a bunch of kids playing restaurant. Good food is not worth the aggravation and complete disrespect from the staff. I never leave bad reviews. But after waiting 55 minutes - to have no one acknowledge the situation, and even imply I was exaggerating the time (register girl said I was right within a minute), I figured I can't be the only one this happens to. But if I never say anything, how can they fix it. Sorry...

My third visit I brought a friend. Both of our orders were incorrectly made. I went to the window and asked for the orders to be remade. And the remade orders were both incorrect as well.The attention to the order taking is less than ideal . I came to check out the pinball. They have a nice collection of classic pinball machines. Two had issues ,but overall 50 cents per play How can you go wrong. I'd never had to ask for a refund even when the machine was broken they were on top of it. The staff here more than once had a member show that they actually cared. From outside to the little horse Carousel to the sticker machine not Vending. Can't say there was anything I could complain about. I did try their cheeseburger and it what's above average for sure I would probably not recommend the pink alcoholic lemonade it was okay and I thought it was two pricey for what it was but I never had an issue with anyone there more than one staff member came up to me kindly . There's a pinball League here I'm not sure how that works. The lady who took my order was sweet with the tattoos I think I'll have to return and play some pinball and try...

Well, in all honesty, I only gave him one star because I never got to go in. They’re closed on Mondays! And while I understand that happens in some places, maybe you should post your hours outside your restaurant so people that drive up know that. The other thing that was frustrating to me was that not one but two guys are on the inside cleaning both saw me from the windows and no one bothered to stop what they were doing to say. Sorry sir we’re closed on Mondays. So that within itself was bothersome. So haven’t tried the food, maybe it’s good, but to be honest, not sure I’ll ever go back. I really don’t like that. Lack of customer appreciation and service when you can inform your public. It’s a simple sign outside your building.

I updated my comment simply because management (Josh Mazour) decided to respond and try to chastise me not to leave a message for “small businesses” until I tried the goods. Exactly Josh!!! I support a ton of small businesses constantly. You proved my point! If you cared about the client you would just apologize, not try and chastise me or attempt to put me in my place. So thanks for...