Hello Shawarma

A Missed Opportunity for Excellence

Recently, I had the chance to visit Hello Shawarma, a newly opened location in Bolingbrook, IL. My visit was marred by the poor service provided by the supervisory staff, which I believe could significantly impact the restaurant’s long-term success.

Upon entering the restaurant, the ambiance was inviting, and the menu offered a promising selection of items.

I had three of my friends with me who had not previously visited this establishment.

Our order was incomplete, as one order of fries was missed by the cashier, and despite the manager's efforts to rectify the situation, we did not receive the fries for my friend. While it was not a significant issue since we were not charged for it, there was no apology or offer of a replacement for the inconvenience.

Furthermore, my rice bowl was predominantly filled with salad, particularly pickles, and contained very little rice or meat. When I inquired with the supervisor about the excessive number of pickles—showing him the thirty pickles in my bow. He responded in a discourteous manner, stating that they do not have specific portion size for their vegetables.

He then asked me, rather sarcastically, how the other vegetables I had already consumed were, implying that they were also excessive before walking away. This interaction was both rude and unprofessional for someone in a supervisory position.

It’s crucial in the restaurant industry that supervisors lead by example, foster a positive environment, and ensure that the staff are motivated and knowledgeable. Unfortunately, this was not the case here.

While Hello Shawarma has the potential to become a beloved local spot, the current level of service needs attention and further training.