GameStop — Local services in Bolingbrook

Warning!!!! Game Stop on Weber Rd is giving out false information and faulty systems.

My son bought a used XBox on June 16 and the associate on the clock told him he had 30 days to return it. The box was marked as 30 day return.

We were assured it worked and had even bought the extra warranty with it just in case that covered everything. The person working that sold it to us and told us verbally also you have 30 days to return it to get a refund.

Assistant manager Jon said the associate had the wrong information. Again how is this our issue???

The system was faulty and lagging so my son took it back today and was told he would either have to sell it on Marletplace or trade it in. Why??? It had a 30 day return policy.

They did say they would buy it off of him if he traded it in. He is a minor and was told to sign a paper. Should not have happened again last time I checked a minor.

We went it because needless to say we were not happy! The assistant manager Jon told us oh well the associate should have verified he was 18 before having him sign. Didn’t happen!!!

We then wanted to get the system back so we can ship it in because apparently default systems can get a refund if we ship it but then again Assistant Manager Jon said there isn’t anything they can do once a trade goes through it can’t be reversed.

Of course I was mad because a minor was told to sign a paper for trade was only to be signed by an adult 18 or older. He was given a gift card to use and it couldn’t be reversed either so now infuriated.

We told him to find what he can use the gift card on that is new and never opened because anything used they don’t stand behind.

Needless to say we have number to corporate and hope to get it resolved as my son is now out over $200.00 due to their misinformation.

Will NEVER recommend this place...

I want to personally thank the Store Manager Michale for his assistance with the second purchase of an XBox 1X.

We initially purchased the XBox from the Game Stop in Gurnee and after 1 week we realized we had a LEMON. My son was on support with both Microsoft, Comcast and Netflix to figure out the issue and there was no resolution and complete disbelief that what was happening was the case.

We called back to the Gurnee store and they we willing to take the machine back in after describing our story, however, they did not have a unit. They suggested other locations and the specific unit that we purchased was not available.

We stopped in on a whim to the Bolingbrook store and dealt with Michael and he was great to work with. From my understanding he took this in as a loss to his store as the did not sell us the initial unit but we are grateful he did.

Since the return and replacement all has been great with the XBox and streaming so we are a happy family again.

Thanks for going above and beyond the typical customer service and we all appreciate your help.

See you again soon and I hope you got the credit...

I originally had a pre-order for a new set of pokemon cards that everyone is going crazy for right now. So I ordered the exact amount to be able to get 1 sealed case of mini tins to display with my other collection and two mini tins so I can open up. I go in to pick up my order, expecting to have my sealed case of mini tin instead. The guy brings me an open box already tampered with and missing 1 mini tin art set. So I asked the guy why my box was open? He replied, "That's how it comes in," so I tell him that's not true because with passed releases, when ordering the exact amount, it always comes sealed. I don't know why they thought opening my sealed case of mini tins was okay for them to do. So I left with my pre-order with an open box and duplicate mini tins. Sucks because employees shouldn't be messing with customers' orders. So now I gotta buy a sealed case from a reseller for 2 times the original price.

If you are a collector just like me, I wouldn't recommend doing any pre-orders at...