Los Comales Bolingbrook — Restaurant in Bolingbrook

On most Tuesdays we order tacos at a discounted rate. On this day, I did the same thing and decided to sit down with my grandkid to spend some time and talk. There is a general understanding that in order to purchase the tacos at $2 you have to pay cash. If there isn't an understanding, and you pay with anything other than cash, then you are told by the cashier or server that the charge is the regular price. At the table, the server made it clear to our understanding that we were ordering tacos for the cash price. Great. We ordered our tacos. Grandkid orders the flour taco rather than the corn. I didn't think anything of it and the server said nothing about an upcharge. We eat our delicious tacos. The server informed me that the bill is at the counter so I didn't know what the amount was until after I paid for the food. When I look at the receipt, I notice a $5 difference in the total and I ask about it. The cashier then informed me that flour tacos are $4.50 and that there is usually a sign to say that. I look where she pointed, and there's no sign. The cashier had the "sorry not sorry" look on her face. I ask for the manager and she tells me the head manager is a lady. 3 minutes later a dude comes out chewing food with the menu in hand to tell me that the flour tacos are $4.50. I says to him, ok, 1. We're not looking at the menu if I know I'm ordering $2 tacos. 2. that's not what I was told by the server when I ordered the tacos. The dude (who refused to provide his name) proceeds to read the Taco Tuesday description to prove his point and realizes there's nothing to say flour tacos are extra. It doesn't even say corn tacos. He then points to the tacos underneath the description to show the regular price. Now I'm irritated. This guy who refused to go above and beyond for the best customer service chose to stand on what his menu didn't say. I said to this dude, "Are you sure you can't make an exception this time, because you're about to lose a customer over five bucks." Dude gives me the "sorry not sorry" shoulder shrug then lies and says he's the owner, and refused to give me corporate number or his name. I did not expect to receive this kind of response from a place that I frequent and spent hundreds of dollars at. I will never go inside this...

What drew me in was their IG post for $2 tacos. Only catch is cash only. I ordered my tacos and nachos. I got in my car and checked my tacos. Realized that I didn't tell them flour. Most establishments I go to ask, "corn or flour", not them so I took responsibility for that because it was my fault that I didn't ask for it. I go in and ask for flour and the hostess told me there will be an upcharge. Never heard of any Mexican restaurant charging extra for flour. It wasn't posted on their website or the original IG post. The hostess was going back and forth with me, so I asked for a refund. I get home to eat my nachos. The meat was underseasoned, the chips were stale, and there was no cheese. I almost started to call them and ask for a refund but I just took it as a sign to never go back there again. There's nothing special about the establishment that makes it stand out. It's slightly below average.

Edit: Because I knew they would respond back saying that their upcharge is posted. I took a picture of the IG post. Nowhere on...

As loyal customers from the Lombard location I’m very unhappy with the Bolingbrook location service. My husband and I went on a Sunday early afternoon there was only 2 other tables with patrons. When we entered we were told to sit wherever we would like. There was 4 employees clearly two were servers and one a hostess chatting; almost 6 minutes went by and the hostess finally came to take our order. Three patrons walked in and sat behind us. This time it was a waitress whom to took the order. Another 6 minutes went by those patrons received their order first. My husband and I decided to leave and spoke with the manager, he was confused as to why the hostess took our order. The waitress told the manager she couldn’t find the waitress, Alma. Will not return as there were no excuses because there were not many patrons. By the way we only ordered 4 tacos. Bad service, first and last time we will visit...