Hot Bagels & Deli — Restaurant in Boonton

This place is really tricky to review. When it's done right, this place is hard to beat but sadly, that's very infrequent. We come in every weekend because it's close to home and we keep going back with hopes that this will be one of the visits where the bagel knocks your socks off. But 9 out of 10 times, my bagel is horribly burned (the kind of burned you shouldn't serve to anyone, no less someone ordering their bagels "lightly toasted" - I'm talking the inside fully black, black everything toppings). The cream cheese frequently has a weird gritty texture. The prices are totally inconsistent and although the menu inside has prices listed, there's a sign that says they're not accurate. Possibly the worst issue is the employees attitudes. They are quite literally the most unhappy customer-facing employees you'll ever meet most days. You are absolutely made to feel like you're putting them out by patronizing their business. But like I said, when the bagel is done right, it's the best bagel you'll ever have. I wish they'd get it together and offer that consistently - this place could be the best bagel place in...

Honestly, I have been going to Wes since he was on Main street, and I understand that the staff caters a lot of online orders, but the other day, when I went in for a Bagel, there was 1 girl infront of me in line, and we both stood there for about 20 minutes and no one working there acknowledged us or said we'll be with you shortly. I was really disappointed, and I left. I have always loved hot Bagels, but this is not the first time this has happened and it is just sad to see. I know they always get busy and on weekend days there is always a line out the door, but customer service is quintessential and it was just sad to see that both I and the other patron looked like we were bothering the staff simply...

I called at 2:01PM on a Saturday and I wanted to order a hot sandwich … girl who answers the phone said “I’m sorry we close the grill at 2:00 PM” - yet they close at three ….(by the way the printed menu says 4PM) I asked if she could help me and she said sorry nothing she could do …. I guess they don’t understand customer service or want business after 2PM …. It’s a shame because I work in the same plaza and would have ordered there consistently similar out of ease BUT was really turned off by the attitude of the girl who answers the phone …. It’s ok there is a pizza place next door hopefully they will take my...