Bloomery — Local services in Boonton

I try to be pretty cordial in all my dealings with any service industry, and as someone who works within a small business myself I try and give customer service every chance to make things right before I leave a negative review via social media. However at this point I feel I'd be doing a disservice not to make people aware of my laughably bad experience at the hands of The Bloomery in Lincoln Park.

Flowers were scheduled to arrive for my mother on Mother's Day, May 8. They were simply never delivered and I received no word from anyone regarding any sort of delay or error.

I contacted them promptly on May 9 after hearing the flowers were never received. They replied a few minutes after the initial message: "Hi Jon, i will have somebody contact you once they look up the order. Thanks"

I messaged them four hours later after hearing nothing back and asked them to cancel the order. At this point they responded promptly, leaving me to wonder if they had forgotten about me after my initial message. The response said:

"Hi Jon, we did see that it was our error with delivery and we are so sorry for the mistake. The money should be refunded to you by tomorrow. If you would still like an arrangement delivered, we would do so at no cost to you. Again, our apologies!"

No worries, mistakes happen and they were making it right by me. I asked them to deliver the flowers on May 23 instead for a different occasion, they said they would and would refund me the money in total. They were very cordial and at this point I was satisfied.

Nearly two weeks later on Saturday, May 21, I noticed that I still had not received the refund that was supposed to have been "refunded to you by tomorrow", which should have been May 10. I messaged asking about the refund and was told it was put through on Wednesday, May 18. So I guess they forgot to put the refund through until a week and a half after I asked for it on May 9.

On May 23 (today), the flowers arrived at MY address, which is very clearly indicated on the receipt as the Billing Address. My mother didn't get flowers on Mother's Day, and now I'll have to drive them over myself for her anniversary.

At this point I'll be stunned and amazed if I actually get my money back, but at least I can be assured that I can get these flowers to my mother since I am now effectively the delivery driver.

Awful experience and I wouldn't recommend this...

Editing my previous review....We had a bit of a bumpy start with Bloomery but this afternoon they dropped off a completely new arrangement, which is almost exactly like what my husband ordered online (maybe even prettier). It's everything I had been wanting before - soft, romantic, and beautiful!! Beyond what I had expected. A very kind gesture from them which I truly appreciate.

So disappointed to say, but after 3 orders we have not been happy. I had been swooning over the soft, romantic pictures they showed online for months and my husband finally got the hint and bought an arrangement in May. It was beautiful but also had ants - like 20-30 that crawled out onto our table for days. When my husband called to complain, the woman basically talked him into buying another arrangement for a minor discount. The second one was pretty as well, but cost the same as the first arrangement. This past week my husband spent $150 on a birthday arrangement for me. He picked out a photo online of the soft, pastel flowers that he knew I was still wanting (the first two arrangements didn't look like that). The flowers came in a glass cube vase with dramatic fall colors and the unfortunate odor of cat pee that filled the house. The stems also had lots of leaves still on them under the water, so as the urine smell dissipated over a few days, a murky decay smell took over instead. Only 7 days later, almost everything is wilted and dead despite me changing the water twice. When my husband called to complain they just said that they tried to make a really nice arrangement and that these are the flowers they have in-season (despite a completely different photo online). No replacement, refund, or future compensation was offered.

Overall positives: beautiful arrangements of local flowers, different from other florists and without the cheaper "filler" flowers you typically see. Negatives: they're more expensive than other places and flowers didn't last very long. The different kinds of flowers also came with ants and bad odors. When we were dissatisfied twice over they didn't offer anything in response. Very disappointed - like I said, their online photos are exquisite, so I wish I would have gotten one of those...

My husband and I got married in the Reserve at Perona Farms on July 3rd, we used Bloomery as our Florist and could not be more please with how everything came out! From the very start, Lauren was professional, super responsive, and so friendly! When we originally spoke I gave her a vision of what I had that consisted of a pretty traditional white wedding flower color palette with my bridesmaids in champagne- after a few months went, by my vision shifted and Lauren fully embraced it, turning it into something better than I could have imagined. My bridesmaids color shifted to yellow and with that I wanted to incorporate more color into our flowers along with a more “wild flower” look while still keeping some whites and calla lilly’s that I originally wanted. Day of our wedding, I was nearly brought to tears on how beautiful and perfect my bouquet turned out. My bridesmaids and I were in awe. As for florals throughout our venue, we had multiple flower arrangements throughout our ceremony space that were repurposed as floor gardens at our sweetheart table with my bouquet and bridesmaids bouquets on the sweetheart table. Throughout our reception space we had 3 different styled tables, oval, circle, and long farmhouse-each with a slightly different flower arrangement and bud vases on the long tables. Our reception room was breathtaking. Bloomery truly made my dream vision come to life- we are grateful to have them apart of our...