Boothbay Harbor House of Pizza — Restaurant in Boothbay Harbor

I wasn't going to review this place, because my parents like it and the food IS good. But they went way over the line tonight.

Our order included two cheeseburgers and a meatball sub with no cheese. I assure you, I know with crystalline and absolute certainty that I said "no cheese". I ALWAYS do - I'm lactose intolerant and hate cheese anyway - and my wife heard me say it clearly.

But when our order came, my sub was smothered in cheese. We also only received ONE cheeseburger. We explained what was wrong, and I was told rather snidely that I "hadn't said anything about 'no cheese'". I tend to be meek and tolerate more abuse than most people, but that was too much. I quietly answered that I HAD said "no cheese". My response was ignored.

The woman also implied that we'd only ordered one cheeseburger. I'd been standing right there when my wife ordered them; she'd said "two" clear as day.

A cheeseless meatball sub was eventually brought, and later on, a cheeseburger. The young man who brought the second cheeseburger told us that we'd only been charged for one cheeseburger, but not to worry about it.

We'd missed our movie because of these shenanigans. As we left the place, a third person from the restaurant ran out after us - a somewhat older man. He told us that we hadn't paid for the second cheeseburger, and basically made us feel as if we were thieves. I went in and paid, but by that point I was furious.

And THAT'S why I'm writing this review.

The food is excellent. Bring a bullhorn or write out your order in letters ten inches high if you want to be sure that they get it right.

Oh, you have to pay for soda refills, although not full price. And they do have poutine, although they call them gravy fries with cheese and/or bacon. Apparently they're really good. But I don't plan to go back.

Edited to avoid offended Google's sensitive...

Horrible service! Will never go back! I am a local who finally decided to give this place a try. I called at 12:07 to place my order and was told 15 mins. Boyfriend went in to pick up order after about 20 mins, and was told that order didn't exist. So I went inside myself to figure it out and ALL they said was "oh we found it, it's coming". No apology, no estimate on time was given to me.. so I stood there waiting for ATLEAST 15-20 minutes.. I was getting impatient as it was approaching 1pm and I called almost an hour prior, so I asked about the status on my food(my baby was in the car crying, I was curious how much longer I'd have to wait) and an older female worker just threw her hands up in the air with an attitude and said "i don't know, it's coming!" I would have gone elsewhere had I known I'd have to wait another half hour for them to make my food, since clearly the order got misplaced and was never even started. Again, no estimate on time was given to me, no apology for the inconvenience. After the attitude given to me after simply asking about the status of my food, I walked out the door. What a joke...

$29 for a sausage and mushroom pizza? I was so stunned the cashier had to explain twice and it still made no sense.

The online menu, posted by the House of Pizza on March 23, listed sausage pizza as $16.95 with $3.75 for the extra topping.

As the cashier explained to me, the in-store price for sausage was acutally $18.95 but were we charged $23.95, which is the price for a mushroom pizza. She could not explain why canned mushrooms warranted the $5.00 premium over sausage.

Then rather than adding the $3.75 for an extra topping, they added $4.95 because sausage is considered a premium topping.

I can't figure out if the shop has poor pricing controls, just doesn't like making mushroom pizza, or has figured out a way to gouge people with out-of-Maine phone numbers, which I've got though I live in East Boothbay.

Regardless of the reason I encourage them to review their pricing and post an up-to-date menu and prices online so others do not experience this...