Basho Express — Restaurant in Boston

I used to love going here as a BU student. But I recently became disabled and had an awful experience. As a place that claims to be disabled accessible, it is not. To get to their disabled accessible door, you must first use the Bank of America door. If you aren’t a client of Bank of America, you’re out of luck. I managed to get in with the help of another student through the main enterance. When I asked if the handicap door can be open any other way other than with a bank card, I was snapped at. When I tried to clarify, since I was confused why the employee was so rude, I was told that it’s not their door and not their concern. THE BASHO EXPRESS NAME IS ON THE DOOR! How is that not their door or problem if they put their branding on an entrance that claims to be...

Somehow this place is not what it was before. The food is only limited to bowls and wraps. The ingredients are different. I used to have the beef bowl a lot. Now the beef bowl is small, only has three ingredients (beef, lettuce and ginger) all looking being stored for a while. The beef quality and taste is really poor. There is no sauce added any more. This is a joke for a 15-16$ meal.

The place used to have special drinks and snacks and sushi boxes. Now all shelves are empty and the only drinks are water and coca. People working there don’t show much excitement running the place. One of the entrance doors is broken/locked and they didn’t bother to either fix it or post a sign to let the customers know they shall use the other door. I...

Tried my first ever sushi burrito/wrap here today. Loved the concept, but this place doesn’t do it well. The wrap was large, but lacked in the flavor department and as people have stated in their reviews, the burrito was overstuffed so it didn’t fully close which made eating messy (although I did appreciate the extra food). I paid $15 for the wrap, however given the minimal flavor and poor presentation, I feel it was very overpriced. Not to mention, customer service could be better.

Also, since when does lettuce pair...