bb.q Chicken Kenmore — Restaurant in Boston

If you get a customer giving you feedback about your product/service.. TAKE IT!!! extend the red carpet, take a piece of paper and put alll your attention to what that customer wants to tell... here is the story of a poor customer experience/training... I’ve been a customer of this chain for a while and usually enjoy their fried chicken — especially at other locations, where the food is properly cooked and the service is much better. Unfortunately, this specific store at KENDALL has been a big disappointment.

The last two times I ordered here, the fried chicken was undercooked inside ( I even sent the pictures) I gave them the benefit of the doubt the first time, but after it happened again, I brought it to their attention — and the staff’s attitude was shockingly poor. They were rude and dismissive, showing no intention of fixing the issue or even apologizing, or even surprise which tells me they know it happens frequently.

It's a shame, because I know this brand can do much better. I won’t be coming back to...

I used to absolutely love this place. I own a business down the street on beacon and I used to eat here consistently with my fiance. It was always great until one day I eat it during the day and not in the evening in a dark room. I noticed my chicken was very dark. Considering they charge $15 for six pieces of chicken or eight piece I assumed it had to be all white meat chicken. So I called and told them my chicken is kind of brown and dark what is going on? They said oh yeah we use dark meat chicken which in my opinion is absolutely disgusting. I hope they fix it one day and decide to use all white meat but until then I will not be a customer.

Update: after a year I just noticed that the owner has responded to everyone except my review. I wouldn't want people to know either that I'm serving them dark meat chicken to save a few bucks either but come on man...

I recently ordered carry out at the counter, and was told I already paid for my order when I was certain I hadn't yet. The cashier insisted I already paid for it and it'd be ready when I came back.

I came back 20 minutes later and they told me I still need to pay for my order. That's fine, I basically expected it, but when I asked if that meant it'd be another 15-20 minutes for my order, they said no it was already put it and it'd be ready soon. I then waited another 30 minutes for my order.

I live right above this business and the food is great, but that interaction and the way both cashiers at the front were turned around and avoiding eye contact the entire time rubbed me the wrong way. If they told me it'd be another 30 minutes then I could easily go back to my apartment and come back in another half hour. Why...