Brownstone — Restaurant in Boston

The Brownestone, there's a lot going on with this restaurant where do I began. I chose to visit this establishment for brunch specifically because their website states that brunch ends at 4pm and the menu got my attention and i like checking out restaurants I’ve never been to. I arrive to the Brownstone about 2:30pm, my intention was to try multiple dishes which I do at every restaurant I go to. I was seated at a high table it was a great spot to view the entire restaurant. I ordered  a cup of hot black coffee it was brought to the table Lukewarm and the egg salad sliders ordered were lackluster salty and the mini buns the egg salad was served on got no love from the chef they were very dry almost like they had been sitting out for a while. Even though I was having issues with my order I was checking out the dishes going to other tables and they looked great and from the visuals I ordered a couple of entrees and couldn’t wait to get them to the table.  A few minutes go by and the waiter comes to the table to inform me that the order couldn’t be completed because their brunch time was over and handed me a dinner menu. No stress no problem I ordered soup and their best offering for steak cooked medium. The waiter refills my cup with more lukewarm coffee and while they were doing that I ask the waiter what time was their watch was saying and they responded with 3:07pm, I then mentioned that I came to Brownstone because their website states brunch is served until 4pm. As I’m waiting for my new order I’m checking out the restaurant and I noticed employees coming into work greeting coworkers and then walk pass my table to hang up their coats and immediately start working behind the bar and waiting tables. The transition was so quick I was wondering did they even bother washing their hands, I got my answer just from watching how they worked. When you have your employees comfortable enough to walk the floor eating hand to mouth and constantly massaging their head running their hands through their hair as they serve beverages and food I  know they never washed their hands. My waiter returned to the table now to inform me I can’t get what I ordered because the kitchen and chefs weren’t ready and then handed me another menu for lighter meal choices at that point I ask for my Bill. I left Brownstone very confused questioning if they had a personal ought with me because customer’s were still coming in to eat as I was leaving.  Because of the false advertisement of their time for brunch (since my visit they’ve updated their website) a bad offering of egg salad  sliders and the allowance of their employees to eat on the floor while serving the public and very bad hygiene practices I give...

Brunch was the meal I ate at the Boston. MA location. The location is convenient because a parking lot is next door, and it is close to other shopping or experiences in the area. Our server was great , she was pleasant, patient, and friendly. The food was served hot, and it came as they were described on the menu. The Check-out process was easy because the server has a handheld device to accept your card payment. While the food was fresh, all but the egg sandwich lacked seasoning; so it makes me wonder if this place only has a cook and not a chef cooking/supervising its preparation. Most restaurants regardless of who is serving the customer make it so every server can respond to or follow-up when your assigned server is overwhelmed but at this place although I was waiving my hand to get the hostess attention she ignored me until I got up from my chair to ask for more napkins and my check. Eventually, I got both, but the hostess appeared frustrated that I asked for this help. If I had to eat here again, I would if I had to stay local, but I would go with the egg sandwich because that did have a flavor that my...

Started off with drinks around 2pm; wasn’t aware or informed about the 3pm brunch deadline. Around 2:40 after awaiting a friend, our server ask if we were ready to order. (After not checking on us for all the time in between) We informed her we were just deciding and she rudely told us brunch ends at 3. We asked about dinner as we rushed to place a order for something small. Our server said it started at 5 and we pondered on staying for drinks until dinner began. We placed an order of fries and 1 entree; asking for clarity if the fries would be fries or potatoe fries. Our server rudely and with a very bad attitude tried reassuring me they were regular fries with her back turnt towards me. I decided to not get the fries because of her horrible service. We did finish our drinks and stayed for another round until our friend finished her food. We did eventually stay for dinner and the food was great! Another sever had taken care of us at this time with great energy and little information about the menu. Ultimately I like the food but the service was horrible! Would not recommend but may stop in as a...