Dunkin' — Restaurant in Boston

! I don’t usually make reviews but I had too cause Idk who those new workers are that’s been there this past year but Ive been a regular at this dunkin for YEARSS n There’s two female workers that’s been there one was small with dreads n the other is light skin in there I seen doing about 3-4 drinks at once n just moving through the lines , they memorized regulars drinks n always smiling , very great customer service!the best of all my years I love being greeted with a smile or happy face N there’s a guy who’s usually doing the food n he takes his time but the meal is perfectly cooked n very tasty , but these past few weeks there has been a various amount of new workers that has lack of customer service, don’t care about peoples time, speaking to customers kinda rudely (new guy) and the attitudes after being corrected on mistakes on there orders but I haven’t seen that worker , it’s just a lot now , they need fast workers with customer service experience because they have people trying to spend there money but also catch a bus, go to work or school, appointments etc but can’t cause they have to leave the line! Keep them females in front that new guy don’t know what he’s doing...

In a hurry. Stopped for a quick bite but got more than I bargained for. I ordered a cinnamon raisin bagel with cream cheese and a turkey, egg and cheese hold the egg.

It was perfect. Most Dunkins that I've frequented, have tossed everything in my bag no matter how many times I request cream cheese to be spread.

Well this Dunkin morning crew is above and beyond. Mr. Gilbert was tirelessly and flawlessly cleaning everything behind the counter and beyond. The foot traffic here makes it difficult, however he does a bang up job.

My sandwich and bagel, which were expertly prepared by Mr. Andrew, had the correct amount of cream cheese and was spread on my toasted bagel appetizingly and the Turkey and cheese melted perfectly within the English Muffin.

Last but not least, the crew was led by Mr. Marvin an absolute professional with consummate listening, customer service and conflict resolution skills.

This is now my favorite morning spot when I come...

I went in with my father, who has a little accent. They were racist directly to his face. The server ignored us for a while then said Lord give me strength while clutching their fists before seeing to us. We had not even said anything at this moment.

When we asked how much a dozen donuts cost he quoted 6.99, but charged us 8.99. We also asked for some hot water for my dad's throat, which is sore from cancerous growths. And they didn't say and charged us for a full coffee. When I asked to return it they said they refunded the amount, but it did not go through on the credit card.

Overall I felt disrespected and unsafe. Would not return. Definitely need to make their workers go...