BRIGS, LLC — Local services in Boston

I've lived in my condo for 18 years. As a first-time homebuyer, I knew nothing about purchasing property—let alone how condominiums actually operate. I didn’t have a buyer’s agent representing me, and I wasn’t aware that the agent involved was actually working on behalf of the bank. I purchased a bank-owned foreclosure (REO) during the height of the predatory lending era, using a no-documentation loan. The condo was overpriced, the interest rate was high, and the property was financially unstable.

Every year brought new special assessments because the building was in serious disrepair. I decided to join the condo board to better understand what was happening behind the scenes. That’s when I learned that the owner of BRIGS formerly Greater Boston Properties at the time had personally invested funds to help keep the HOA afloat. Over the years, we cycled through several property managers, but our current one—Richard Ploss—has truly been a godsend.

There was a time I felt embarrassed to have anyone visit where I lived. Today, I feel proud to come home to a place I can finally appreciate. (Aside from the dumpster placement!) The curb appeal, the ongoing repairs, and the genuine care being put into the property make me want to hold onto my condo as an investment.

Huge thanks to Scott, Rick, and the entire BRIGS team for your hard work and dedication. You are truly appreciated.

As a Realtor, my personal experience has fueled my passion and expertise in helping shape the way I now serve my clients—making sure they’re informed, protected, and empowered in ways I...

Review for Brigs, LLC – Property Management

I own a property in Framingham, managed by Brigs, LLC. The manager, Rogeria, has never returned my calls or emails since I bought the property. She’s an extremely poor manager. Every issue takes almost a year to resolve because Brigs constantly changes staff.

I requested two parking permits in January, and it took nearly a year to get them. Meanwhile, my tenants’ cars were towed over ten times, paying $350 each, only because Brigs refused to provide the required permits.

I’ve also received several unfair fines: $1,000, $700, $100, and $500 — all against my unit only. The building’s financial report shows that only about $2,000 were collected in fines for the whole year, which means my unit was the only one fined — since I alone paid more than that amount. Where did the rest of the money go?

The housekeeping, managed by Silvia, is poor. The building is always dirty, and she has entered my unit without permission, taking photos — completely against Massachusetts law. There are no cameras to “cut costs,” even though we pay $500 monthly condo fees, for a service not even worth $150.

After all this — unfair treatment, lack of communication, and clear discrimination — I believe I’m being singled out. I’ve already filed a court complaint and am pursuing my rights. Hopefully, this review warns others...

I have had very mixed experiences with Brigs, LLC. Sometimes they are very quick to send maintenance out to address an issue when reported through their maintenance portal, other times, not so much, and you have to hound them a bit to get a response. Some of their representatives can be difficult to reach, rarely respond to emails, when called don’t pick up the phone, and you’re left with a “full” voicemail box.

Also, I had an issue with a water bill I received, had been dealing with employee A for several months, with no resolution. I email employee A to follow up on the issue, to find that they were no longer with Brigs, with no communication, just an automated email response. I was told to get in touch with employee B, who seemed to have no insight on the issue and has since stopped responding to my emails. When I communicated prior to this issue that employee B was difficult to get in touch with to someone at Brigs who happened to be a superior, he played dumb and seemed unwilling to help me resolve whatever issue I was having at the time, while...