Eagle's Deli — Restaurant in Boston

Food (5/5): Eagle's deli serves some of the most delicious restaurant-style burgers. Make sure you come in with an appetite though; they are made with 8 oz Angus beef patties and only get larger from there. They are cooked to order and they get the temperature just right. Medium means medium here, not medium well nor medium rare. The burgers are not dripping with tons of extra grease like some other places nor is it lean and dry, but there is just enough fat to keep the burger juicy. The bulkie roll is plain, but it works and is thick enough to hold everything without breaking apart. The cooks take care to stack the fresh toppings neatly so you aren't getting a burger with ingredients falling off before you even take a single bite. Even the cheese doesn't get on the foil wrapped partially around the burger!

I've tried the cowboy burger, border burger, and bianco burger. All of them are great. The cowboy burger has some sweet and savory flavors with the bbq sauce, bacon slices, and grilled onions. The border burger has a little kick with jalapenos while the avocado helps mellow out the heat a bit and it's also topped with onion rings. The bianco burger is a more classic burger with just peppers, onions, mushrooms, and American cheese.

The burgers include a side of fries, which are pretty good as well. I'm not a huge fan of fries in general, but the regular fries are good. They're knife-cut style, long and crispy. The optional cheese dip is also great! The sweet potato fries are sweet and softer but are crinkle cut instead, yet still, have a nice light crisp to them.

Atmosphere: There is plenty of seating here, but it does get crowded at times like Friday evenings.

Service (4/5): You're treated right here as well, most of the time. Most of the staff is happy and kind. You can tell they care about what they do here.

However, it really does depend on who helps you and this is why I can't give this place a perfect 5 stars. I did have a bad experience with someone who appeared friendly until there was a problem in March 2023. I asked about my burger after a 25-minute wait and he told me it'd take another couple of minutes. After patiently waiting about 15 minutes, I asked him again and he asked what my name and order was. Someone else heard my name and promptly gave me my burger. The original person helping me had clearly forgotten I was waiting even though I was in his sight the whole time standing there waiting. He was unapologetic and got defense saying that it was very busy even though I was just asking about my burger because it had been 40 minutes. Yes, the place was almost full, but I was the only person waiting for food for the last 10 minutes. My food was, unfortunately, a bit colder than usual this time, because it had just been sitting there for over 10 minutes. Better service would have been to check on why I was standing there for 15 minutes if they had forgotten my order, like most other...

Literally just left there with my girlfriend and waited nearly an hour for my food!

I watched countless people including my girlfriend who ordered after me get their food before me. I waited patiently as people came and went. I asked the lady who took my order how long the wait was and she says a few minutes.

At this point it was already 40 minutes.

I waited another 10 minutes and asked how long exactly because I looked at the kitchen and didnt see French toast anywhere on the stove.

She then said I honestly can’t tell you how long the food on the stove can be anybody’s lol

At this point I told her to cancel my order and she gave me my money back.

I told her that I understood it was busy but it’s frustrating seeing a bunch of people who came in after me get their food before me and leave and you can’t even tell me when my food will come which is pretty odd.

She said you’re right and was nice enough to refund me.

Was pretty excited to eat breakfast there with the lady instead I watched her eat strawberry pancakes in front of me for an hour lol

Won’t be going back there but heard great things so if you had a good...

Wish i could give this place more stars! We walked here from a local hotel and I only expected a decent fast food level meal. It exceeded expectations in every way. The owner could not have been nicer or more engaged. He recommended a few things and everything was great. The food was awesome, the service was quick, the place was exceptionally clean. Overall, it was a perfect experience. Other reviewers complained it was expensive. While it wasn't cheap, I didn't feel prices were out of line and portions were large. I definitely didn't feel cheated! Maybe most impressive was the way the owner ran the business. I watched closely as he worked with the young staff. He was an exceptional mentor and you could tell he felt genuinely passionate about running a great restaurant. We seemed equially dedicated to teaching the younger guys how to run a business and provide great customer service. I would definitely...