Great Chef — Restaurant in Boston

I used to love this place. I ordered it for lunch at work and I ordered it at home. I was a loyal customer. The last few visits the food has been tasteless and disgusting. Yet I still decided to give them the benefit of a doubt however tonight was the straw that broke the camel's back. I called up and placed an order at 5:29 PM. They took my order, gave me a price and told me it would be 30 - 35 minutes. After an hour I called back inquiring about my food. I was told that my order was out for delivery and would be a few minutes. Well another hour goes by. Now I'm livid but somehow kept my composure. I call up and the woman that answers takes my information and can't find my order but tells me, to hold one minute. Then another woman gets on the phone and says, "What was your question?" I told her that I didn't have a question, I was just calling to cancel my order because its now been 2 hours!! She checks the system, reconfirms my address, at first she accuses me of using two different phone numbers then she tells me that I didn't place an order there and the last order they had from me was in June! Mind you, when I placed the order initially and when I called back after the first hour the confirmed my address because like I said I was so loyal whenever I called in the past they comfirm my address upon them seeing my phone number. They never apologized or anything. They just assumed it was my mistake and they moved on! The customer service could not have been more rude. I am...

I got an angry e-mail from a person who's family has lived in East Boston for four generations because I called their neighborhood ghetto.

To be fair my original review was probably not accurate if you frequent the establishment during daylight hours. I'm sure the area is devoid of drunk people at those times and is probably pretty enjoyable save for the bags of trash left out for the trash trucks to pick up. Regardless the ghettoness of the neighborhood may be a matter of opinion and I will stand firm with my opinion because I grew up in Boston and have been to this place over 20 times to eat and have witnessed many things in there.

What isn't a matter of opinion is how delicious the SCALLION PANCAKES are!! I've searched far and wide for Chinese restaurants in other American states to have such a dish but most of them have never heard of it. I suspect that the scallion pancake might be a local American Chinese food endemic to at least the Northeastern U.S. but definitely not a national dish.

If you go there get an order of scallion pancakes and dip it in the ginger sauce. They are to die for! Only literally to die for if you eat them every day since they are fried...)

Also NOTE: I haven't been there since 2015, so if the quality has dipped at all I apologize I was not able to verify. Also read the original review if you want to know more about the food and what its like...

We placed an order at this restaurant and received it very quickly. Upon opening the box, we saw that the food was disgustingly burnt and inedible. We called back to the restaurant and asked for a replacement of food. We were told that it’d be on the way in another 30-44 minutes. An hour passes, no food. We called back, to which they said that the driver is near. 40 minutes later, no food. We called back. This time, we were basically called liars and told that no one from their restaurant ever got a call from us. They repeatedly told us that we’d never called them. We have screenshots of our entire call log to their establishment. More than 5 calls. Initially, we just wanted a replacement of the food. But after waiting 3 hours; we wanted a refund. Before speaking to the manager, the lady who answered the phone agreed to us that she’d seen that we’d called multiple times. When the manager got on the phone, all of a sudden, their call log disappeared. When we offered to send an email with our call log, he responded “I don’t want to get into that much detail”. Terrible terrible experience. And the...