Mud House — Restaurant in Boston

I really want to like this place for their convenience (right down the street) and their cold brew. But their service needs a lot of help. There’s been at least three occasions now where I’ve ordered food ahead, gone to pick up food, waited to the side while others are served, and am blatantly forgotten until I have to remind them what I’m waiting for. On one occasion, my order wasn’t even started more than 25 minutes after calling in. Today, my order was ready but the person who rang me up was too busy chatting with other customers to acknowledge me still standing there. There is no effort to check in with the customer, at least that I have experienced. This is especially frustrating when I’ve called ahead for a reason (to save time) and end up wasting time. The food is good and the place definitely has potential. The customer service...

So disappointed. This place has gone down hill for sure. Went over there during my lunch break. 4 girls were there "working." One was behind the counter and the other 3 ran off to the back and was waiting for about 10 min. I stood there for about 15 min before anyone even took my order while the other workers were just "chatting" and completely ignored me. Oh yeah. I was first in line and there was about 3 other people in line waiting as well. Waited another 10-15 mins to get my order (there goes most of my lunch break). I grabbed my food and rushed back to work. When I got to my desk, my sandwich had almost nothing in it. What the hell!!! Never coming back...

I had the pleasure of visiting Mudhouse recently and was delighted by the exceptional service provided by Lily. From the moment I walked in, her warm and welcoming demeanor made me feel right at home. Lily's attentiveness and genuine interest in ensuring my experience was enjoyable did not go unnoticed. She skillfully recommended the perfect coffee blend (the peanut butter one) and offered insightful suggestions that truly enhanced my visit. Her professionalism and friendly attitude are a credit to Mudhouse. I look forward to returning and experiencing more of her outstanding service....