Pino's Pizza — Restaurant in Boston

Update: I went back here after not having it for like 6 months hoping it would be better and the cheese is still bad. RIP

CHANGE THE CHEESE BACK

I’m legit so bummed that my favorite pizza spot is now bad. I’ve eaten dozens if not 100+ pizzas from this place over the years. Any time friends or family come over I order from here. I’ve lived here for over 5 years and have ordered pizza from here for every birthday. This was my favorite pizza in this world.

When my family visited this summer I order a pizza and it was bad. It tasted off with weird plastic cheese with no salt or flavor. Hoping it was a one off I ordered another a few weeks later and it was bad as well. I just went in for some slices and it was bad.

The dough and sauce tastes the same but the cheese is different. I’m certain of it from years of knowing this pizza. It used to be a little greasy and would drip when you fold it and it no longer does. It’s like dry and chewy with no flavor. The cheese is so unsalted that I have to add my own for it to taste good. It’s really bad.

I know times are tough and food costs are crazy but please go back to the old recipe and increase your prices if...

Years ago, after living in Boston for 3 years, I had yet to find a new york style slice that I found at all satisfying. One night while stuck on a date at California Pizza Kitchen, I noticed our server's nametag said he was from Brooklyn. So I asked him where he ate pizza (my date, being from Alabama, didn't understand how this wasn't rude, but dude totally knew where I was coming from), and he told me about Pino's. I've been a regular now for 10 years. To be honest, I've only ever gotten the pizza -- I have good sub shops closer to where I've lived. The pizza, however, is the closest thing this city has to the excellent new york slice shops (which are becoming rare even in that city). For what is essentially just a counter, the service here is still notable for being extraordinarily competent and quick even when being slammed by a mob of drunk BC kids. Not really a date place, as its a brightly lit room with loud teens / college kids, sparsely decorated in faded posters of the Amalfi Coast. But, if your date takes you here because you told them you can't find good pizza in this town, put...

Ok the stars are for the pizza, because it was actually pretty good. I paid for extra cheese and didn’t get it, but still good. However had to snap a pic of this hilarious sign- no waiting, no confusion if you order online? Well I ordered online, was told 20 min wait, I came in 30 mins later and they couldn’t find my order anywhere. Once they finally did, they told me it would be another 15 mins which was actually 20 (no apology or anything just shrugged their shoulders). When I finally got my order, the cheese fries I ordered were covered in cheez whiz (I had asked for mozzarella cheese and when they finally found my order they repeated that back to me). When I mentioned it, the cashier argued with me saying they don’t do that and was basically like “deal with it.” I told him I didn’t want the fries (he could have just given them to me since they had lost my order but nope). There was no apology, no acknowledgement of the extra time I had to wait. Pizza was good but not worth the hassle. Also a guy came in while I was waiting with no mask on and no one said anything so...