GREAT FOOD...HORRIBLE EXPERIENCE I've never written a review before, but after my recent experience I'm compelled to do so. I'd like to begin by saying that the food is outstanding. Wait staff are lovely. That said, customers are put in a position of feeling disrespected and insulted by the absurd process of actually receiving the honor of being seated. We were staying nearby before flying out of of town the next morning and warned by the concierge that there was often a long wait. When we checked in with the hostess, we were told that there were four parties ahead of us, and we should walk 3 blocks to wait at an Irish Pub for them to call us. We checked in by phone every 30 minutes. When we were finally told that we could return to be seated, it was two hours later and the restaurant was nearly empty. We found the experience frustrating, but loved the food. When we returned from our trip, we decided to grab dinner again, and thought that since we'd be arriving at 4:30, we'd have better luck and enjoy an early dinner. Once again, the place was packed (the food really IS that good). The hostess told us that there were 3 customers ahead of us. This time we decided to wait in the car, since it appeared that many tables were finishing up. After waiting nearly an hour, we walked back to check on our table and noted that there were 5 empty tables. One for 4, and 4 for two. We walked in were told to go back outside and they'd let us know when we could come in. After approximately 10 more minutes, she invited us in and sat us at table for 4 (there were 4 tables for two that were also empty). During the hour and a half that we were there eating, the four tables for two sat empty, along with a table for 6. Couples continually came in and were sent to wait. By the time we left, there were 18 couples on the list and it was 6:00pm. At NO point were ANY of the tables for two seated, and in fact sat empty the entire time, along with a table for 6. It was actually heartbreaking to watch frustrated and hungry people repeatedly check in and walk out in complete confusion. About 15 minutes before we left, a group of 8 came in. A gentleman in the party walked back into the kitchen and came out with a smile. Tables were put together and they were immediately seated, while earnest customers waited. They claim to have a system, but clearly do not. Unfortunately, the reality seems to be this. The food is exceptional and the service is good, but if you actually want to be treated with any consideration, avoid this restaurant or order take-out. The frustration and disrespect of paying customers just isn't worth it.