Subway — Restaurant in Boston

Today I went there for my half hour break for lunch. The Cashier and other employees barely spoke English. So when I paid with Apple Pay, an error occurred on Subways end but money was taken out of my account. Still the Cashier double charged me for a large Cheesey Garlic Steak and cheese 13.99 the first time and then 16.69 the second time and both times the money came out of my account. Because the employee one spoke barely any English, two had no troubleshooting skills to see what was wrong with the system and people skills she immediately kept telling me “You Won’t pay, You won’t Pay” loudly and aggressively like I’m trying to rob her. Even though I kept asking her to speak to a manager or someone she literally refused and told me I can’t, and that I am refusing to pay despite that I showed her my digital receipts. I even showed her the amount in my account during the beginning of the transaction and then the money coming out during the tap and pay transaction. She was treating like some sort of sandwich thief even though she robbed me by charging me twice and putting two different prices!

In the end finally a separate coworker called the manager. The manager on speaker phone said he could see on his system my order and he finally got them to give me my sandwich and I had only 3 mins to spare from my half hour lunch break. I also wasn’t fully assured I’d get a refund for the second charge, he just said “well it should happen at some point”

So terrible service, if you have Apple Pay don’t do it. They should put one team member in that has some proficient level of English or knowledge of their order system. Or maybe they shouldn’t refuse for 20 mins to let you speak...

This is probably the worst restaurant I have ever been to. They have never gotten my order right (after 5 tries now) and the sandwiches are always a mess. Opening the bag of food results in an explosion of bread crumbs and other parts of the sandwich that they didn't bother putting on the bread. And somehow the customer service is worse than the food. Everyone who works there is extremely rude and barely speaks English. They regularly talk amongst themselves and completely ignore the customers. And they always prepare to close hours before the actual close time so good luck getting any drinks or chips past 6PM. They should fire every single person who works here or at least get them to...

A nice subway outlet located at Ryder Hall within the Northeastern University campus in Boston. The attendants who work at this outlet do not have English proficiency and they make your life real difficult when you ask them something or ask them to repeat or clarify. I also had to bear their brunt because of their ignorance. They kept speaking in Spanish in between themselves while I was trying to order and I am certain that it had to do something with me. Go here only if you have ample amount of time and patience with you. The service is decent but good luck with asking for options. Be ready for poker faced expressions...