New American Cafe — Restaurant in Boston

This is from an experience we had last summer. It was early in the day, well before the lunch crowd, and we decided to eat before going through the museum. Must add we've been members here for years and this is my favorite museum aside from the Louvre. The young hostess who seated us put us at a table for two right in front of the wait station where the sun was hitting me in the face. There were not more than six tables occupied and no line to get in. Since I was not comfortable, we switched to a table away from the sun that was four top. But like I said, the place was nearly empty. Next thing the hostess is there placing her fingers on the table and telling us the table is for four people, like we're too stupid to count. I said, are you telling us to move and pointed out that only a half dozen tables were occupied. She sighed and said again, the table is for four people. Nothing we said got through, it was like talking to one of the exhibits. She kept hovering, insisting a four top is for four people and since we were only two we had to move. Finally, she went away, said something to the wait staff and after we'd been there at least 10 minutes with no one even offering us water, we got up and left. I can assume she was either inexperienced or knows somebody who runs the place. I've worked in some very nice restaurants and have never, ever seen a customer refused to sit where they want unless the place was packed and there just wasn't any other room. I reached out to the person who heads up customer service for the museum and gave the details but never heard back. So although it's a beautiful museum, the mummies from the Egyptian collection will rise up in the name of Amun-ra before I set foot in that restaurant again. Any place that lets the staff get away with bullying their customers doesn't deserve...

Our family visited the museum and decided to find a place to rest and have lunch afterward. New American Cafe was the only real option available inside, since the café downstairs only offered a small selection of quick bites. So, we headed upstairs to try this restaurant.

The space was a bit disappointing — there was barely any decoration, and the atmosphere felt plain and uninspired. However, the food was decent. Nothing exceptional, but the portions were fair and the flavors were generally okay. Some dishes were nicely presented and tasted fine for a quick museum lunch.

Service was relatively fast, which was a plus. That said, the staff didn’t seem particularly friendly or welcoming. They did their job, but there was a noticeable lack of warmth or enthusiasm.

Overall, it’s a convenient spot if you’re looking to grab a bite after exploring the museum, but don’t expect anything special in terms of ambiance or customer service. I would rate the food 3.5 stars, the service 3 stars, and the location 4 stars. It’s fine for a quick break, but not somewhere I’d go out of my...

I love eating in this Cafe but I cannot think of a place that has worst food than this one. They're always trying to serve brussel sprouts or some other awful food item. Also today the staff is speaking Spanish amongst themselves after I showed that the crostinis were unedible. I banged one of their crostinis against the table 6 or 7 times and couldn't even break it, and then the Spanish wait staff repeatedly we're condescending to me after this demonstration of showing how their food was inedible. This is a restaurant that doesn't mind if you break your teeth trying to eat. So between the bad service, people who don't speak English, serving food that they don't care if you can eat it or not, and food items that are not particularly popular, this restaurant has become one of the worst I could imagine visiting. I asked to speak to a manager and they're saying there's no manager on property either. It's too bad because I love eating in the cafe of museums but this one is just ridiculously...