Tori Japan — Restaurant in Boston

Do NOT go here if you have a food allergy!!!!

I have a serious shellfish allergy that I expressed at checkout and the woman said “shellfish? Okay.” However I noticed that they made my sushi roll on the same board and with the same knife as crab & shrimp; wiping the knife on the same green towel used for all rolls. After seeing this I expressed again to the staff that I have a shellfish allergy and the man (who seemed to be the manager) said “you ordered salmon”. CLEARLY he did not understand the difference between regular fish and shellfish until I said “I am allergic to shellfish, meaning not regular fish, but crab, shrimp, lobster, etc.” He nodded like he understood and then continued to wring the same green towel out in the sink with just water, and wipe the surface down with the towel on the same porous cutting board surface used for shellfish. I told them that I was not comfortable eating it and asked for a refund. He told me that he cleaned it and he clearly didn’t understand that the surface should be completely disinfected or another surface should be used to avoid cross contamination with a serious (AND COMMON) food allergy. I asked him to please take food allergies seriously because I could die if there was cross contamination with shellfish in my food. I have never had an issue like this with other seafood sushi places.

PLEASE take extreme caution when ordering/ eating here if you have a serious allergy and WATCH THEM MAKE YOUR FOOD.

I left with contaminated sushi...

This is a cheap copycat of Sarku Japan, well beloved in US shopping mall food courts. I would recommend to look elsewhere because I should have know that East Boston would be the last place in the city to find tasty Japanese styled food. I ate like like a quarter of the bland chicken and just thew the rest out. With my luck, my stomach felt uncomfortable within 1.5 hours. I never leave bad reviews but boy this place is a waste of space.

[The good] Price was good for Chicken Teryaki plate and Spicy Yellowtail roll was reasonable. Order was made faster than a McDonalds experience.

[The bad] The Spicy Yellowtail roll was DISGUSTING. I had a bite and spat it out. 1st off they are using the bloodline of the Hamachi which no restaurant uses because it contains a metallic irony taste. The fish tasted sour and the Maki roll had so little Spicy mayo that it was dry and they charge you 75 cents if you ask for more sauce, for an already dry item! Also the fish looked gray in appearance.

Chicken teriyaki plate. The rice was dry and slightly undercooked. The chicken had a good sear but it lacked any flavor. It just tastes like chicken, salt, and whatever neutral oil they cook in. The veggies were 85% cabbage with a slice of carrot and a tablespoon of broccoli. The veggies were mushy, overcooked, and the broccoli and carrot lacked color...

I got extra meat, well done, extra veggies, with noodles. They put a ton of meat on this, packed full — can’t even finish, and tasty.

I’ve had a bad string of luck with Chinese places, that taste absolutely horrible. They’ve gotten really bad, bland and since covid era. Instead of ordering Chinese where you eat 3 big pieces of meat in brown water with corn starch sauce, and then need to fish around for some meat scraps…do yourself a favor and just order this!

Not the most convenient location for me, but I’ll be coming here for meals now that I know about it. It’s just tasty and good value.

The spring rolls are good value and really crispy, but I’d suggest a different app. Good but not special, need some meat...