Souschef — Restaurant in Bothell

I am bummed - but just canceled my subscription after a year+ of FitTrax meals. Quality and flavor of meals are a 10/10 and unmatched by any other local company I’ve found.

My issue is the customer service and communication. A few months back, my meals were delivered on a Thursday. Friday has ALWAYS been the day my meals were promised to be delivered. Gym delivery, so it does actually matter, and I cannot pickup on Thursdays. I called and the owner - who is so nice - apologized and noted my account to ONLY deliver Fridays.

The email confirmation dates have always been wrong (says 2022/9/9 and has for over a year now) which wasn’t a problem when delivery was consistent on Fridays. But it is important to notify your customer of the delivery date especially when inconsistent.

A couple weeks ago, I got notification my order was canceled. So I didn’t pick up that week. Come to find out I was still charged and it still delivered with no text or email confirmation. My meals went bad as they were left at the gym. I called several times to get this sorted - it went straight to voicemail (which was in Spanish). I sent an email. No response.

Two weeks ago, they were delivered on a Wednesday. I replied to an email asking to correct this or give me a call.

Today, they were just delivered (Thursday). I left a voicemail last week to ensure the meals would be delivered on Friday or at least to get a heads up if they’d be delivered early so I can plan accordingly. No response.

If the message is that meals are delivered Wednesday thru Friday, and I get a notification for which date it is, that’s one thing. But when my meals are delivered to a gym and I get no notification, and you can’t respond to my voicemail or emails. That’s bad customer service and until or unless that changes, sadly I cannot continue subscribing. No matter how much I love the meals! Please hire someone to manage customer service so your subscribers are...

Could NOT be happier with the service, pricing or the food. I’m not a picky eater in terms of what I like and don’t like, but picky about how it’s prepared and served. These meals are ridiculously good!!! They heat up perfectly cooked, not overdone/under cooked and taste amazing! I just finished the curry chicken and am very sad it’s all gone! Kicking myself for not ordering two of them. The Cod Piccata, Lemon Chicken, Salmon....all of it is good. Haven’t had a meal yet that I just had to finish, to finish. I am so thankful this is available through my gym! Life saver! Thank you...

FitTrax Meals has been a great addition to our weekly menus. My kids love the chocolate chip pancakes and their bacon and eggs - it makes my breakfast options in the morning a bit more special for them and easier for me before school. I also really love the eggroll in a bowl and chicken meatballs with pesto and veggies. Their meal options help me eat healthy while juggling my children's...