Culver's — Restaurant in Bowling Green

I ALWAYS get the mushroom and swiss burger. The only reason they got 4 stars on food instead of 5, is because last time I went there were barely any mushrooms on my burger. It was still a good burger, but I order mushrooms because I love mushrooms and I want to TASTE mushrooms. There were so few last time, I couldn't taste them at all. So, this time I told the cashier that I barely got any last time and I ordered extra mushrooms for this burger, and I am SO GLAD I did! This is what the burger came with - see pictures. The mushroom sauce used to ooze out the sides and it was SO delicious! The cashier did not charge me for the extra mushrooms, and I am grateful, of course, but I honestly believe it's because there is no button for extra mushrooms on the cash register. I know this because I tried to send in my order online and there is no button for extra mushrooms online either. He did, however, specifically ask for the extra mushrooms from the cook when I told him they had not been added to my to-go bag of food, and at that point, he became my hero of the day. I truly wish I hadn't been so worn out from my work day that I would have thought to get his picture or at least his name, but I am remiss a lot. I understand the price of food has skyrocketed since COVID, I too have to spend way more money to get way less food than I used to, but do you think I can get away with giving my man less food on his plate just because it costs me more? I wish! Culver's needs to go back to giving us the amount of mushrooms they used to, or just take that burger off the menu all together. No one who orders it is going to be happy with it anymore anyway! My man likes the double burger, which is why I picked that below, since there is no...

Our experience tonight was not the greatest. While many restaurants are opened back up with few to no restrictions (May 2021) this place is only offering service through the drive thru (not even carry out). There was a loooonnnngggg line of vehicles wrapped through the parking lot and it took quite awhile to get through. At first, we had considerable difficulty getting the employee to understand our order at the speaker. We asked if they had twist cones (chocolate and vanilla swirled together). After some trouble, they finally told us yes. We asked for 2 small ice cream cones with sprinkles and then were told they could not put sprinkles on the cones. We ended up ordering 2 dishes of twist with sprinkles on top and cones on the side. What we got were two dishes with a half scoop of chocolate and a half scoop of vanilla in each bowl...not soft twist ice cream at all...with the cones shoved on top. We also ordered a vanilla malt shake. The flavor of all our items was ....meh.... at best. Certainly nothing to write home about, and definitely nothing to draw us back again, especially with the difficulties ordering. We had heard good things about Culver's and were anxious to try it. The staff were not unfriendly, but that's about the best I can say. I did NOT get the impression this was a place just having a bad night. I think this is more the norm. Not sure if the owners pay attention to reviews or not, but upgrades in ingredients and processes, as well as some positive customer service training would go a long, long, long way, in our family's opinion to make for an enjoyable visit at an...

If I could give negative stars I would. Jason, a manager, is absolutely disgusting. I came in and ordered two custards. He was working the front register where I paid with cash. After ringing up multiple customers in the line, he walked over to the ice cream station and proceeded to make our ice cream with bare hands. Bare hands, after just handling money, no gloves, no hand washing… I threw it in the trash. I confronted him straight away and explained how unsanitary and unhygienic his actions were. They were not busy. He had multiple employees standing around wearing gloves, but he took it upon himself to prepare food straight off the register, after handling money, without putting on a pair of gloves or washing his hands. He said he’s sorry I felt that way. I said it’s not debatable. It’s basic hygiene to put on gloves or wash your hands after handling money, before preparing customers food orders. It’s sad you’re a manager but lack basic knowledge of hygiene. How many people a day is he contributing to spreading illness? While preparing the ice cream it was touching all over the sides of his hands and then when he placed the tops on he pushed his entire hand all over the top and spoons. Almost intentional. Disgusting. I will be calling the health...