McDonald's — Restaurant in Bowling Green

I was closer to this McDonald's than my car so I wanted to walk there but I didn't know when their inside dining was to be closed so I called them.

"Is your inside dining open?" "I can get someone to unlock the door for you" "No i'm not there. I just want to know if your inside is open?" "Who is this?" "I'm [my first name]" "Who?"

I hang up.

I then drive there to find out that their inside dining is open and there are customers inside. I go to order from inside because my car was cold and the line outside was long.

I ordered a deluxe crispy chicken sandwich meal and some pies. I then leave.

I get home to find out that they gave me the cheapest sandwich they had even though I ordered and paid for a deluxe crispy chicken sandwich.

I go back. The inside is now closed so I go through their drive-thru.

I talk to the lady on the intercom.

"You can order whenever you're ready" "I'm not here to order. I was here ealier and I ordered a deluxe crispy chicken sandwich and I got the wrong sandwich." "Um..." "I still got the receipt and the sandwich." "You can pull up and they will give you a sandwich."

I pull up to the second window.

"Did you order the milkshake?" (Different person)

I tell the story again and I give her my receipt. She gets her manager. The manager tells me that I have to order to get the food on the receipt. I tell the story again. The manager tells me to pull up to the third window to wait for my sandwich and I wait for four more minutes for my sandwich until a fourth person...

Update: 2024 Went back to see if anything changed. Only one there, no cars even in the parking lot. Was told to pull forward because they were making my food fresh. 2 cheeseburgers, 1 big mac, 1 fish, 1 medium fry. Fry- basically empty when I got it. Sandwiches- literally cold (odd since I had to wait since it was made fresh) And waited over 12 minutes Actually blown away that it seems to have gotten WORSE Never coming back, would rather go to the one across town Went in for 2 drinks and it took us 10 minutes to get out drinks. I didn't want to yell and was angry, so left and said I'd call later to complain. Everytime I've tried to call, I've gotten a busy line.

I don't even want anything, just wanted to let then know I think it's crazy to wait 10 minutes for 2 drinks, and I can't even get in touch to let anyone know.

At least it was clean

Update: Tried for breakfast. Showed up 20 minutes before I needed to be at work. I was late to work.

I waited over 15 minutes for my food. When I got it, it was cold. I called (and actually got someone this time) who just stated they were short staffed and didn't realize it was there.

So my guess it was ready and just sat there until someone wondered why it was there.

Blown away by how horrible this place has become the...

I want to send a big thank you, and an appreciation of understanding, to whom I assume was the manager-in-charge, Marley. A bit of logic prevailed and she allowed me, while in an inebriated state, walk through the drive-thru. I am staying at the hotel next door, and did not want to chance anything. This manager's understanding and professionalism kept me from making tonight a bad night for myself, or anyone else.

Honestly, I avoid fast food at all costs, but it was the closest, safest location for me. And with that said, after nearly being rejected (and possibly risking a poor decision), Marlwy stepped up and allowed me to walk through the drive-thru to get me some post-drinking food ^,^

First time I have EVER 5 starred a fast food place, but this manager's professionalism makes this location truly worth the stop, if your in the hunt for some fast food....