Dunkin' — Restaurant in Branford

I usually love coming to this location as my order comes out correct and overall everyone is friendly, especially the young guy ( sorry don’t know his name) who usually works the drive up window but anytime Kajal takes my order or assists me she is consistently rude and makes me feel like I’m doing something wrong. Wasn’t aware when she scanned my app that it was set up for points only and not for purchases ( usually do my order ahead of time on the app, first time scanning at a window) so when I was asked for payment I was confused but ready to pay, she made the biggest deal I felt so bad and apologized until I realized I didn’t do anything wrong. She always so miserable! Even to her co-workers. I get we all have bad days but it’s just always...

This Dunkin is probably the best location I've ever had to pleasure of going to! The service is amazing everyone is friendly and thoughtful and very good at dealing with any disgruntled customers at the time and turning what could have been a negative experience into a positive one, so needless to say amazing at troubleshooting! A big shout out today to the employees for their service today! Aeashana, kajal, Emi, Dan, Maria, Nelida, Kiya, and their amazing Manager Kayla thank you for my experience and your hospitality! Truly a cut above...

I ordered three bacon, egg, and cheese bagels and it was honestly disgusting. The cheese was just slapped on top not melted at all and the eggs were clearly rotten. They had a sour smell, a weird grayish color, and tasted completely off like they’d been sitting out all morning. The bacon was limp, the place looked dirty, the staff acted like they didn’t care, and when I complained they just shrugged. Easily one of the worst Dunkin’ experiences I’ve ever had....