Bojangles — Restaurant in Braselton

I was extremely disappointed in this Bojangles Saturday, 3/18 a.m., at the disorganization of the kitchen preparers. It took far too long to get an order with only two in front with small orders. The 'biscuit guy' was confused, without a clue as to "coming or going", mis-making biscult orders, giving drive-through preference as the 'window guy' kept his orders pushing ahead of the in-house customers. Then comes the quality of the food. Rarely if ever do I take something back that is so bad it cannot be eaten but i ordered two bo-berry biscuits, so hard they couldn't be cut. I tried to eat the first one with little success and took back the second one as it was hard as a rock. I just asked that it be replaced with a plain biscuit, hoping for one soft enough to chew and it was, BUT with no taste - Bojangles/Braselton should be embarrassed to have the "Bojangles" sign, as on this Saturday morning it is far from representing what Bojangles stands for. I don't go to this Bojangles usually and now for sure if/when I DO go, it won't be to this one. Terrible on SO...

Honestly one of the worst Bojangles experiences I've had. From the window, I saw the salt and pepper haired man, with one glove, assemble my sandwich with both hands. He then proceeded to bring me my food, half of which was cold/old, and I wish I was lying when I say it all tasted off. While I waited for my card, I got to casually read the harsh, all-caps managers' note beside the chicken station (also in full view of the window). And finally, the staff member handed back my card.... with his gloved hand.

After all that happened, I was just thinking, "well at least I can leave a little review for this location on the website or something," via the code you get on the receipt, but I never got my receipt. And neither did the previous 12 or so customers whose receipts he pulled off the machine in a string and threw in the trash right before I pulled off.

So here I am! I'm obviously not expecting the world from a fast food restaurant, but I honestly...

They typically never have what you want in stock. What you do get with every visit though... Attitude. Guaranteed to be in stock daily.

Prepare yourself for a 20 minute wait in drive thru. Everytime.

Update: 3-18-22 - They have 3 employees working the entire store. Drive thru was a 17 mins experience today. Staff was friendly and food was hot, fresh and accurate.

Update: 9-26-22 - They no longer serve grits (been discontinued according to them, but corporate says it's on the menu). Wait times are just as long.

Update: 6-23-23 - Drive thru time was nothing but there wasn't anyone else in line. Drink wasn't sweet (out of syrup) and mashed potatoes were more gravy than actual potatoe. I went back, everything was explained, corrected and made fresh. The chicken tenders are NOT what they used to be. The chicken is symmetrical and tough. The breading is so thick that you get more bread than actual chicken. I'd rather take my chances with Popeye's down...