Wendy's — Restaurant in Brattleboro

I stop through this Wendys every few months as I do a lot of work in NH but live on the NY/VT border

First time i stopped there a couple years ago, ordered something with Diet Coke as a drink. Something was wrong with the Diet Coke; old syrup? Not enough syrup? Not sure. I brushed it off as bad luck and kept driving.

Months later, same thing. Order a meal with Diet Coke. Diet coke is off. Stale, low.syrup. no idea. I remember last time.

So every 2-4 months or so I stop at this Wendy's, maybe a total of 10 visits in 2 years.

EVERY SINGLE TIME THE DIET COKE HAS BEEN WRONG/OFF.

It already got to the point of pure observatory fascination how long this will go on. I mean, Diet Coke is the most popular soda in the US and certainly the Northeast. Wendy's and Coca-Cola have systematized, independent quality control measures from manufacturing to distribution to point of sale. Plus managers and employees and presumably hundreds of people ordering Diet Coke every week. HOW LONG CAN THIS GO ON?!

It's gotten to the point where I get home from a work trip in NH and even my partner wants an update if they finally fixed it. Up until 12/12/2022, still nasty half-flavor Diet Coke.

Just think how many systems and mechanisms have had to go wrong for 2+ years of bad Diet Coke in the drive-thru fountain...

-no employees or managers drink or test the diet coke...for 2+ years. -no customers have mentioned the bad diet coke...for 2+ years. -no wendy's qc surveyors have noticed the diet coke, either through actual testing or simply seeing an anomaly in the amount of diet coke syrup ordered at this location, the problem -no wendys people have noticed an anomalously low purchase of DC at this location -no Coca-Cola surveyor or technician has checked or noticed a problem in the machine

Its driving me bonkers. Im not sure I even want them to fix it...this saga is just too...

I was going to get a couple burgers for my service dog named coffee. I went into the bathroom and had her by the leash and the manager named William Brown came in and said screaming at me to produce my papers proving she’s a service dog. I informed him that I don’t have to produce that eventually I showed him the ID with her picture and he still refused me service. He said I was rude which I wasn’t. I was just trying to finish my urination And then he started swearing at me so I asked him if he knew God and he said oh that explains why you’re the way you are you believe in someone controlling you I said have a good time in hell. I subsequently contacted the customer service and let them know about this rude manager. I’ve been a retail manager before for seven years, and I never had to raise my voice or to swear at someone treated everyone with respect weird that he followed me in the bathroom so I’ll never have a Wendy’s burger ever again we’ll go to Burger King. They give coffee Special treatment they’re very kind at Burger King so go to Burger King. Don’t go to Wendy’s, especially this one in...

Stopped here on the way through from NY and although it wasn’t to busy inside the drive thru was slammed and there were several people waiting in line for their food. The gentleman who waited on us, Will was the kindest most courteous man I have ever met in the fast food world!! He went above and beyond to ensure everything in our order was correct & that we were satisfied. I cannot drink cream in my coffee due to digestive issues so I asked for milk and in the middle of him being extremely busy trying to help the drive through guys, cooks, while taking inside orders he stopped and opened me a new container of milk for my coffee, checked with me after pouring the coffee & ask if it was filled enough, enough room left for my milk etc. He was continually apologetic for the wait (which was not long at all IMO) & even offered a free frosty for the wait. This man was a bit older ( & WAY older than anyone else working who he walked circles around!!) & deserves a award!!!...