Subway — Restaurant in Brazil

On 10/15/2024, I was at Brazil location around d 7:59 pm. I had ordered two foot longs. I had asked for extra meat on one of the food longs. The girl that was making my sandwiches just looked at me like I was stupid. I didn't get the extra meat on it like i had asked for. And yes, I am aware I'd be charged for the extra, and that was fine. And on my other footlong, I had asked for extra sweet onion Sauce, and she told me she was not allowed to add extra sauce to the sandwich. I asked again and was still told no. I told her I would pay for the extra, and she told me no. She began to close up my sandwich, and I stopped her and asked her why she didn't even put any sauce on it. She replied and she said that she are ready did when she put the chicken on my sandwich. So, at this point, I am like ok but what if I would have wanted ranch and not sweet onion on it. I paid for my food. I had asked her what her name was since she had a name tag on but no name. She told me she would not give me her name. If she was not in the wrong, she would have given me her name. I told her that I did not need her name. She had black hair and she had on glasses. I'm pretty sure Subway in brazil will know who she is without her name. I would like to know why on the website it says sandwich made the way you want, but then you get a rude employee who does not want to make your food the way you ask for it. And BTW, my sandwich was horrible without the sweet onion sauce that I asked for. It tasted like it had none on it. Just chicken and cheese and my toppings. I do not ever plain on going back to that restaurant in Brazil. I have been going to Brazil location for years, and I have never had a problem and always order the same...

I usually go in and order and it's good but yesterday I ordered in the app and I ordered and paid for extra cheese. I got our sandwiches and there was no cheese AT ALL on either one of the subs. and they were really simple. like mine was just turkey, cheese, lettuce, tomato, salt, pepper, sauce. How do you just totally forget that cheese goes on sandwiches? And it was $30 for two with a promo code (BOGO50) which took like $3.00 off. Otherwise, it's okay. But the reason I usually go in and order is because for some reason they can't get a drive thru order right. Apparently, that applies to app orders as well. It wasn't a super busy time, either. It was 8:30 and they close at 9:30. Like I said, otherwise it's good because no the ingredients are good and bread tastes fresh but it doesn't mean much if they don't give you what you ordered and paid extra for. We shouldn't have to go in every time and watch them make it for it to...

I went to this Subway drive-thru last evening. I ordered two sandwiches, one being a turkey & salami on 6" white, heated. I told my daughter to check the sandwich before we drove off to make sure it was made correctly. We'll, thankfully we checked, because there was no salami on it. I told the cashier. She told the young man (standing next to her) to grab the sandwich thru the window, and put salami on it. I heard the young man tell her, "I was just going to make another sandwich." (for me). The cashier told him to just put some salami on the sandwich. So, the sandwich ended up with cold salami on it, although it was originally heated. Also, I didn't think the sandwich was supposed to be passed through the drive-thru window like that (due to health reasons)?? I give the young man props for wanting to make us a new sandwich, but the cashier...