Starbucks Coffee Company — Restaurant in Brentwood

I'm not one to go out of my way to complain or leave bad reviews, but I can never just walk in, order and receive the correct food/drink at this location. I don't drink coffee so I typically just order a food item and a tea (if that) and I am ALWAYS charged for the wrong size or given the wrong size or I wait and wait and wait for food that never comes. Specifically this morning, I order an almond croissant, as it is displayed in the window, I am charged for an almond croissant and after waiting very patiently for 30 minutes, I ask if they have forgotten about my order. I am then informed that they do not have almond croissants.... how long was I supposed to wait before you told me or asked if there is something else I would like? Something like this happens EVERY time!!! Unfortunately this is the closest Starbucks to my work... but I do NOT suggest going here. This is not good...

This is the only drink be through location in town. Which means drive through lines are often long. Certainly NOT their fault. Most of the staff is friendly as well as well mannered. However with close proximity to a junior high it is a nightmare during the after school hours. And the "lounge" area could be cleaner, as well as it would be nice if the trash was emptied more often. All that being said it's a good place to hang out and people watch. I do wish they were open later since there is really no place in town open till 11 where you can get a cup of coffee and a piece of pie. Now if only...

They were nice but…. They forgot the whipped cream and to blend my drink, they blended and gave it back to me and forgot the whipped cream again. I gave it back, They added whipped cream. I started drinking it and it’s wrong. My order is supposed to have 5 pumps of brown sugar and it’s so bitter, like no sweetness at all. I told them and they remade it. I tried it again and it the exact same as the first time. I checked to see if I ordered it correctly, I did. I don’t want to come off rude and keep asking them to fix it so I just have two nasty...