El Coquito — Restaurant in Bridgeport

I’m not the type of person to give bad reviews, but if I could give ZERO stars I would. I’ve had multiple bad experiences as a customer and as an Uber Eats driver. I like to give people the benefit of the doubt (bad day, things going on at home, etc.), which is why I even came back as a customer in the past, but it’s overall trash garbage. The staff is incompetent, rude, and unprofessional. Not greeting people when they walk inside their establishment and ignoring people when they come to pick up deliveries are two of many issues I’ve had. If you aren’t PR or Spanish speaking, then they will not tend to you first!!! I’ve had this experience too as a customer buying food too. Let me tell you about my experience today though.

I went to the counter to pick up an Uber Eats Delivery, and no one greeted me or told me they be right with me when they were finished- nothing/no communication. There was quite a few people back there. There was a lady who finished making this customers food and went to the register to ring her out. While someone else was bagging the food she just stood there waiting for the other employee to finish bagging her food when she could’ve helped me. I was standing there first, but anyway. After she rung the lady out she went to go restock cups, COMPLETELY disregarding that I was there as if I didn’t exist. I waited there for about seven minutes before an older man came from the back to help me. The women there are rude and acted childish the whole time, talking to each other when they have customers waiting.

The older man that works there was the only one who helped me and now that I think of it, it was him the other couple of times who helped me when the women were standing there doing absolutely nothing.

They should fire the whole staff and get brand new people because the trashy and appallingly dreadful attitudes are not it.

I’ve eaten here before too, and the worst part is their food isn’t even all that good!! You can’t be rude to customers AND have bad tasting food.

Such horrible experiences. 0/5...

I’m rating them at two stars because they have good food and lack luster customer service. It really frustrates me when businesses feel they are doing so well that individual interactions don’t matter. The last time I went there I ordered chicken and rice and mofongo de carne frita. They told me it would take 30 mins. they were also out of rice- this was at 2:52- no problem I go back to my car 30 mins later they tell me there is no carne frita and still no rice…. Then another server tells me they do have my mofongo order but still no rice so I get a refund for one and wait another 10 minutes for it. I go all the way back home and there’s only a plate of beef! Open and sloppy. I understand mistakes happen but when I go back I ask to speak to a manager stood there for 10 minutes and he/she never comes. It’s now 4:50! When a server addressed me and I told them what happened and that I wanted a refund he told me it’s open and he can’t take it back… They got my order wrong and then tried not to refund me. Finally a woman walks by him and says just give her her money back. As if I was inconveniencing them! No one apologized at all! And the server who handled it was rude and to top it off my refund was $7 short. I will never go there again. It’s too many local Spanish restaurants with better...

This is obviously a local favorite, that’s as far as it goes. Known for their PuertoRican Coquito We made the drive to try it. We stood in the line that said Ice cream only and that got us no where. Then we decided to let’s just get a plate of food and then enjoy some cowuito so we joined the other line. As we waited on line we already knew service was bad but tried to endure through it. They had 5 people working behind the counter. Two of them just talking one of them serving the other two just floating. Here’s where it goes bad. The one young man working was serving the customers in front of us. The young lady working with him sees us on line with others but chose to stand there and enjoy causal conversation with here fellow worker and pretend to be wiping the counters down, smh. Mean while she sees there’s a line and no attempt to serve anyone. Rather than question it we just chose to walk out as we were out of our environment.

I’m sure there are many other places in the area to enjoy good food which we will explore. Coquitos is not one of them. The owner obviously has a problem and hope he recognizes this before it’s to late. Unfortunately we will not be returning and I hope other thinking of going there for the first time read this review prior to visiting this...