Fei Ma Restaurant — Restaurant in Bridgeport

I'm not sure if people who rated this place 5 stars went here while they were under different (better) management, but this place is disgusting and the manager is rude. First red flag: I called in my order and I was on hold for 3-5 minutes. Never been on hold with a Chinese restaurant that long before. They hung up on me when I was trying to give them the card number. I called back and the lady had a stank attitude when I told her I wanted to add a card. Fast forward, I pick up my order an HOUR later when all it was was sesame chicken and pork fried rice! And I don't live far! The pork fried rice was just a box full of grease. The chicken was okay, but then I found a long hair cooked in my chicken. COOKED in my chicken. How does that happen? I already found something in there that didn't even look like chicken, it kinda looked like a baby's thumb, halfway cooked. I tried not to let that slide, but once I found the hair in my food, I thought it was unacceptable so I drove to the restaurant and asked for the manager. I think her name was Ann. When I told her what I found in my food, she didn't look surprised. She was like "Do you want us to remake it?" I declined and said I wanted a refund. "We don't do refunds here, and you had some of the food already. I'd be doing you a favor to be making it for you again" So I asked her "Why would I want it again if I found stuff in it? I'm not satisfied" She said "Well that's too bad. Either we can make it for you again or you can leave my store but I'm not giving you a refund. Makes no sense. She was rude, the food was nasty, and I'm never coming here again. Not even for a...

I stop going here for a while. Decided to give it another try. I normally order the Chow Fun. They started to make it good so I started ordering it again. Today March 1, 2023 I was craving the Chow Fun and went and got an order to go. Got home and started eating it and found sharp plastic pieces in the food. I went to return it. I agree to have them make it again. Normally they tell you it will be ready in 15min. They made the second order and I waited 5min. Looks like they got mad at me because I bought the one back with plastic pieces and they decided to make the second one with no taste. I've known the owner Anne for many years. She calls me back to ask me what happened. I explained the situation and she started accusing me of complaining all the time. I explained that if your not consistent with the food not tasting the same then go out of business. I'm not asking for anything free just giving her the facts about her food. She got mad at me and became rude and giving me her excuses. My wife went there a few weeks back and they served her salty Beef and Broccoli. I still returned to buy food. Anne tell me that is the same cook. Maybe working the Chef to death and he's tire and starts losing his touch at the end of the day. Won't order again. I'm surprised at you Anne. Re-evaluate your thoughts on how your Chef is cooking and how customers are treated. I swallowed one of those sharp...

Stay away from this place!!! Customer service is the worst. Rude people since the beginning when they’re taking the order over the phone. They’re always right and client is never right. Just ordered take out from them because I was nearby. Ordered orange chicken and it was undercooked. When I called to let them know they claimed that’s how the chicken is cooked and that I was wrong and that without them seeing the chicken they wouldn’t agree or accept responsibility that I needed to bring the chicken back for them to check. Stupid statement on their part. I’m on the customer service business and my client is always right. To make everything worse they said that they’re gonna refund me ONLY the chicken because they were absolutely sure I ate the rice and egg roll but not the chicken from the order 🤦🏻‍♂️. And finally they said didn’t wanted to listen my explanation any more, so without even trying to resolve the situation in a better way they just agreed to refund the money on that part of the order. This idiots don’t care about you… they care more about $11 than getting a client back. They may get somebody sick for God’s sake !!! Make sure you check your food...