Marshalls — Local services in Bridgeport

I'm still fuming after the horrific experience I had at this Marshalls a few days back. Cashier Elizabeth displayed some of the worst customer service I've ever encountered. When I attempted to exchange my granddaughter's shoe due to initially purchasing the wrong size Elizabeth flat out refused, citing "policy" as an excuse, and even attempted to say I may have stolen the shoe, or that it may have been worn.

Her attitude was dismissive, unhelpful, and downright rude. She showed no willingness to listen or assist, leaving me feeling frustrated and disrespected. It was only when I asked for a manager, she reluctantly got Manager Kevin, who intervened, He promptly asked her to handle the exchange, which she knew how to, but consequently issuing a warning to Kevin that her mother was going to be upset with her ( as if her mom is the store manager) while still rudely hesitating to do the return. I asked Elizabeth was it us ( my wife and I that made her upset) as you could see she was visibly mad. She actually threw the shoe in the bad causing the bag to fall, and flipped the Credit Card terminal so hard that it hit my wife hand and when I asked for the receipt she threw it in the bag.

Elizabeth's behavior was unacceptable, and I'm shocked she's representing Marshals as a customer service agent, If not for Kevin's intervention, I would have taken my business elsewhere. As it stands, I'll think twice before returning this Marshall’s, which I live only 2 minutes away from.

To the store management team, I suggest retraining Elizabeth or reevaluating her role. To Kevin, thank you for saving the day, which I did when I was leaving, but I wished you would have acknowledged the...

Terrible customer service. Old lady with grey hair made a show how to be unprofessional and have no respect to others. Firstly she made those sounds and shoulders poses when I said I have a return and no receipt. Is it that your job to do return? Then throw at me the receipt. Shame on you old grumpy granny!!! After that I made a purchase over $100 and she still was mad she has to scan the items. Some people are really ready for retirement... Marshall’s should hire a little more respectful people. I won’t be back to this...

Love this place! Except for the cashier area 8 (male)I had on 03/11 at around 6:30 p.m worst customer service. I couldn't hear him talk he was mumbling the whole time. He was going to charge me $12.99 for a teapot that was on sale for $8 bc he couldn't find the price so he was going to use a cup I had as well until I showed him the price that was on the teapot. Did not handle the teapot with caution. And basically throws the bag when I head out after paying no goodbye nothing. That guy needs retraining -1000...