Dairy Queen Grill & Chill — Restaurant in Bristol Township

Awful/Pitiful customer service Cashier dropped my 7 year old son's blizzard on floor in process of handing it to him--and then stated since HE dropped it they wouldn't replace it. Didn't even offer him a new spoon. What kind of an establishment does this? In her rush to hand off 3 blizzards to members of our family (without a tray???) she hands him his first, without making sure he has a handle on it and inadvertently pulls back on the top in her rush to hand off the other 2 blizzards. I can understand accidents happening, but then refusing to replace a child's blizzard that she was responsible for falling on the nasty DQ floor? He's 7?!?! Think of how he felt afterwards. Some family establishment. Complained to the lead, who then says the same thing. Had to demand a replacement, which of course was granted with extreme reservation and ended up being only 2/3 full . Then told they can't issue the manager's name or contact info? REALLY? Last time my family ever goes to this place, seriously concerned since it appears to be run by teenagers who have no concern about customer service,...

On Monday June 23, we went to this Yorkville Dairy Queen and order a banana split that comes with nuts because they no longer put cherries on their banana splits, and a Large Carmel Sundae with chopped nuts. First they gave us a chocolate sundae while we were sitting there waiting, we noticed that the sundae was just sitting there. when they handed it to us we informed them that we didn't order a chocolate sundae we ordered a large caramel sundae with chopped nuts. When they went to make the corrected sundae, they told us that they had to charge us for the nuts. However, they had already charged us for extra nuts and when they gave us the sundae there were no nuts on it. When we told them that it was their mistake and we shouldn't have to pay for the nuts. The Mexican manager became angry and irate and started yelling at us, and told us not to come back. He became angry because we would not allow him to steal from us. This is not the first time I have had an incident with this Dairy Queen. Back in 2020 I got food poisoning one morning when I ordered a banana split, and was sick...

I came in to eat dinner with my 3 kids. We ordered dinner first then I used My points to order min blizzards for each child through the app. We are sitting at the table closest to the service counter and can hear employees. I placed 4 separate Orders in order to use my points for each mini blizzard. The employees were loudly talking about my order…’something along the lines of this ‘oh my god Michelle’s order, she wants that medium free’. For some reason my first Blizzard order was cancelled. I asked the young man about it and he said it should be fine. I then let them know i was supposed To have 4 blizzards. The girls and young man bursted into laughter. I put in another order for the first mini blizzard and paid in full for it. They were not professional on the least. I know they’re younger kids but they should definitely have some work etiquette. The behavior was rude and very...