Subway — Restaurant in Bristol

I was working off of North St & thought I could grab a quick sandwich for lunch. When I entered the store, there was one customer at the counter. I decided to use the restroom to wash my hands to allow her time to finish up. The restroom was not pleasant: unflushed, toilet with a dirty seat, toilet paper on the floor & the toilet paper dispenser hanging open. I thought about leaving, but only having 30 minutes for lunch, I opted to order. The woman working the counter was rude & unfriendly. When I asked for a 6" sub, she took out a loaf & halved it & started making 2 sandwiches. I was a little confused until I saw a ticket on the counter & realized she was making another sub at the same time. Since there was no one else in the store, I mistakenly thought she would make my sandwich & then tend to the other order, but instead, she completed that sandwich, wrapped it, bagged it & attached the ticket to the bag - all while my time for lunch ticked away. 4 minutes later, she looked up to ask what I wanted on my sub. I know at that point I should have walked out, but that meant no lunch at all so I completed my order, paid & left. My first bite was dry, crunchy bread - she had not even spread out the ingredients to cover the bread! I was only able to eat 1/2 my sandwich as I ran out of time & without having means to refrigerate the remainder, it became trash. I will NEVER visit this restaurant again & don't recommend it to anyone...

The West State location used to be the best Subway in town, but not anymore! Had a very negative experience today. Ordered online, received a call from the store that they were out of cookies. Fine. It happens. I asked if we could switch them out for a bag of chips, which actually wouldn't have even covered the price of the cookies, but no, manager says she will have to refund my order, and I will have to resubmit the online order without the cookies. A little aggravating, but still, I get it. I worked in food service a long time, swapping things out often can throw off your inventory numbers. I resubmit the order online, exactly the same order as before, minus the cookies. Now I get another call from the "manager" who, without apologizing, says, "We're out of mozzarella cheese and chicken. You'll have to order at a different Subway." Are you kidding me?!? You couldn't have told me you were out of that stuff the first time you called? Very unprofessional, and the unapologetic tone is what really throws it over the top. And this whole ordeal ate up about an hour of my time, and started at 7pm, so it's not like they were getting ready to close for the day. Inexcusable. I guess the last "good Subway" in the Tri-Cities has just given up like the rest of them have. Very...

I want to let you know that your West State Street location in Bristol, TN gave me a horrible case of food poisoning yesterday. I had a foot long tuna sub which led to me spending from 11:50 PM until 11 AM today throwing up undigested banana peppers, black olives, spinach, onions. etc that I had eaten at 3 PM yesterday on a tuna sub sandwich. I also suffered the wrath of things coming out the other end. You need to train your employees better in regards to proper washing and handling of the vegetables as they are going to kill someone. My throat is beyond raw from the ordeal and I will not be returning to your West State Street location again as I do not ever went to go through this...