Jake's Cafe — Restaurant in Broken Arrow

NOT SERVICE DOG FRIENDLY!! We have been here about six times. The second, fourth, and last times we have been asked about NY husband's service dog. The first, and second times were friendly enough. Basically asking if the dog was "really a service dog". Today was a different story. Today, while my husband and his service dog were in the restroom, waitress #1 put her hands on her knees, bent over to be nose to nose with me, (Not far from my face), and literally stared into my eyes. She asked me if the dog has a certificate. I said yes, not breaking eye contact. Then she stayed like that for a beat not breaking eye contact, and then said, "We were told by the health department that if the person isn't blind, deaf, or in a wheelchair then it's not a service dog." I told her that that that was false, and they have been miss informed. BUT if they wanted to lose our business that was fine we could go somewhere else. Her reply was to finally break eye contact and standup straight and out of my face and said, "No! Please don't leave. We have just been reported to the health department because of people allowing their service dogs to eat off the table, and dogs biting at customers." I told here that there are people that give true service dogs a bad name, but that we had been there several times, and he had never been a problem. She then said, "Well they are only service dogs if the person is blind deaf, or in a wheelchair." I once again told her that was an untrue statement. A few minutes later waitress #2 came to give us our menus, and my husband asked her if she could please wipe down the table as it had water from the previous customers. She she took the menus away from us, turned around and gave them to two people who had just sat down, asked them what they wanted to drink, and walked away. She then passed our table four times before returning with the other customers drinks, and a towel to wipe our table. As she was wiping she said, "If you had just stood in the entry the busboy would have known to come clean this table." Which makes no sense. You want your customers to just stand in the middle of the entry to get their table wiped down? I said, "I didn't know. Sorry." She took our order, got us our food, and our check at the same time. I paid our bill. Almost didn't tip, but wanted to give credit for service so I gave a $2 tip, and a ADA Service dog information card. They have lost our business. I should not be harassed, and treated in such a condescending way by waitresses when just trying to get lunch. We spent a lot of time a money getting our dog trained. I will be following up with the health department to make sure they are not spreading false information. Not to mention that asking about a person's disability is a FEDERAL CRIME! No, she did not come straight out and ask, but she sure...

Many new diner/cafes have opened in Broken Arrow over the last several years. The well-established favorites get overlooked as everyone rushes to the new eateries for a few weeks. Meanwhile the old favorites keep on cranking out delicious food to their loyal customers. Eventually the new gets old, customers sort things out and the strong performers survive. Jake’s Café is still strong, holding the line since 1999. The food is good; as good as any diner/café that I have tried in Broken Arrow. Better than several. Conveniently located on the NW corner of Aspen and Houston St. The restaurant is on the south end of a row of brick red roofed business suites. Easy to spot. Adequate parking. Inside the restaurant promotes a 50’s theme. Pictures of movie stars relevant to the time cover the walls. Marylin Monroe dominates the space. True diner ambiance. Seat yourself. Menus are delivered in minutes. Decide on your favorite breakfast while the friendly waitress fetches a drink of your choice. The usual for me. An all-American breakfast combination meal I use to evaluate the cook’s skill. Cooked perfectly along with great service earns 5 stars. Perfection delivered today at Jake’s, 5 stars! My wife spotted a new item on the menu board, “Banana and Pecan Pancakes!” One big one for her that smothered the plate. Thick fluffy, loaded with bananas and pecans and with a side of bacon. Check those pictures. Comfortable café, fantastic food and excellent...

I've gone to Jakes for years and it's always been solid. Good food at good prices. However, this trip will be my last.

Took my 2 year old in for a Daddy-daughter breakfast. We had gotten about halfway through our meal and my daughter said she needed to potty. We got up, left our hat and sunglasses and her sippy cup on the table so they knew we hadn't left, come back and they've cleared our food.

Not a big deal, it's busy and mistakes/misunderstandings happen. I mention it, expecting them to offer to bring my daughter another pancake or something and instead all I got was a, "ope, guess he thought you were done." Told them I wasn't and just got an unenthusiastic "sorry about that." Seemed to not care, nor had any kind of offer to fix the mistake. Instead got half a meal for full price and a 2 year old asking "why they took her Minnie pancake"

There are so many great local restaurants in town to take my family. I won't keep taking them somewhere where they don't care about...