Little Caesars Pizza — Restaurant in Broken Arrow

Ordered ahead through the the Little Caesars’ app. Gave them an hour and a half to make our order. We show up at the pre-scheduled pick up time, and no pizza. The guy says sorry the app orders aren’t coming through on time. He said they are making it now and it should be about 10 minutes.

After twenty minutes goes by, I go back inside and still no pizza in the ‘portal.’ (Now they have had nearly two hours notice on our order.) The guy is now avoiding me and says you I will need to wait in the car because of too many people in the lobby! So, back to the car!

Giving them another 15 minutes, I am caught looking through the front door for our name on the portal. Still nothing. I stand outside the door until the guy finally comes over to talk. He asks me ‘what was ordered?’ I explained the order and he said ‘well, yeah. I’m not sure what’s happening to your pizzas!’ So apparently they had been giving them out this whole time!

I told him to cancel the order, because in over two hours of waiting, I could have prepared them myself! He explained ‘the store can’t cancel app orders.’ Really? He wasn’t lying about that. The stores can’t cancel app orders. Neither can the customer! The app doesn’t have a cancel option.

After two months of calling the 800 ‘no customer service’ they refused to tell who the franchisee is, or even give me a managers name. After four calls and four commitments for someone to return my call, still today over two months later and no one from LC has called me. The 800 number also refused to refund my money, even though we never got order. Heck, it was never made and was open in the app at least until they closed that night.

Save yourself some time and money by picking a different pizza joint!

(The LC 800 cust service...

Only a truly miserable experience will motivate me to stop what I'm doing, jump on the Internet, and write a review. The person taking my order may as well have been snorting horse tranquilizers. Didn't speak to me at all until I inquired about whether my order had been taken incorrectly (it had). All she was willing to offer was "I don't know, it's my second day here." Didn't offer to investigate or remedy the issue. Literally just stood there not even acknowledging my presence (which was wonderfully awkward since I was the only one in the store at the time). Then a woman who appeared to be the manager approached the counter with the same overwhelming enthusiasm as the cashier and muttered some question about my order. I posed the same question to her and thankfully she was able to confirm that the order was incorrect. Instead of offering to correct it, she asked me if I wanted the incorrect order. (I did not) She then went through the process of voiding the transaction and ringing me up correctly. At no point was I ever offered an apology for the error or inconvenience. While awaiting my food, I observed that every single employee working at the time seemed to be sleepwalking, as if Little Caesars had commissioned some government-sponsored robot army to serve sad suburbanites even sadder food. I'm not expecting the red carpet treatment when I step into a Little Caesars, but feel entitled to receive a mediocre customer experience at the very least. If a minimum wage isn't enough to inspire such utterly low standards, then perhaps basic human decency...

Ok Y'all, so we made our normal order and once we got it home realized 1 of our pizzas that was supposed to have no sauce with pep all over but with 3 other toppings (veggies) also on the other side actually had EXTRA sauce and extra toppings. I called and there was absolutely NO getting through for over 30 mins. I went there myself and a nice lady came to the counter within seconds and I proceeded to tell her what my order was supposed to be. They remade my order right then and offered a free 2 liter for the hassle. I also asked if there is an issue with their phone and the gentleman said online orders take precedence over incoming calls therefore making it impossible to get through while they're slammed. I went in frustrated and walked out with a smile instead bc I took the time to see the big picture. Y'all they were hustling in there trying to get things done, were patient and listened to my concern and reassured me they would have the phoneline fixed this next week. They are trying to get it taken care of quickly. So I would encourage any of y'all who might be having some sort of difficulty with this location to go in with a "Big Picture" mindset remembering that if technology isn't perfect than people aren't either. They're working hard and doing the best they absolutely can. =) Happy 3...