Dunkin' — Restaurant in Brook Park

We stopped by today to get some coffee and pastry. Due to Easter, the sign on the door said the lobby was closed at 1, but their drive thru was open till 2. We pulled in at 1:03. My brother, who has severe special needs, really has to use the restroom, and I asked him if he could hold it in, until we reached the drive thru window, and hopefully they could let him in to go pee. We were in the drive thru line for 6-7 minutes by the time we pulled up to the window. My brother was in the passenger seat, with his arms raised high in the air (cerebral palsy), and I politely asked the worker if they could possibly allow my brother to use the restroom, as we just missed them by 2 minutes. The woman said no, but did ask another woman in the back “there’s someone who wants to use the restroom, can they use it?” to which that other employee said no. There is a big difference between a fully functioning adult asking to use the bathroom and an adult with severe special needs who struggles with urinary incontinence. When I tried to ask her again, stating he would only go in to pee and that we missed the lobby by 2 minutes, it didn’t seem to phase her one bit. We just spent almost $11, too. When I look at business ethics, I see how a business treats children, geriatrics, and special needs. While I am not the one to expect special treatment, I do think that certain circumstances can and should be applied, especially if it involves people with medical issues. Their lack of empathy and straight denial, when all we asked for was a bathroom break after spending $11, is really shameful of the business standards. It’s a shame, since I preferred this location out of others that were significantly closer to where we were. We had great experiences here all other times. Not that it’ll make a difference to their profits, but I will never support this business again. Just sharing my experience, in case others also boycott this location for clearly having no respect towards the special needs population. And to think they did this on Easter, out of all holidays....

Great people great items and drinks always made correctly.

BUT would of been 4 or 5 star IF the had silverware and all my order!! I guess you need to go all barbaric at this location if you order omelet bites and pick up the HOT food by hand and get it all over your fingers. No they aren't just out they do NOT offer anything other than a knife, I've been to this location multiple times over the last 6 months! I've asked and every time I'm just amazed at their answer of we don't provide silverware. Seriously be prepared to eat anything hot after it's cold! Reheating omelet bites make them like rubber!!

Out of a lot of bakery items, ordered through the app and instead of saying something to me, she said nothing. I was so tired I didnt catch it until after I'd left, I was too focused on getting a knife lol. So I turned around went back through the drive thru to be told they only had blueberry or chocolate chip muffins left, no pumkin products available at all except donuts! The server was newer as she didnt catch the missing items to offer me a substitute or even tell me, she told me they give out no silverware, including the knife but i had her ask so I got one finally but she was super nice and eveyone has to learn plus I missed the items missing too. I was tired and amazed at the fact she's telling me I can't even have a 🔪!

Thats the one problem with their app, if something isn't available you have to call the customer service phone number to be refunded back to your card. The stores cant do it. They will offer a substitute but you don't always like what they offer!

Dunkin Donuts what are you thinking with no silverware?!?! I've been to a LOT of Dunks all over the US, this is the ONLY one that doesn't...

Oh my lord dont get me started on this dunkin!!! I was accused of stealing $2 hashbrowns because they didn’t put them in my bag. Why would I steal $2 worth after buying dunkin for my entire family?? I didn’t get them in the bag and he said “I don’t know what you did with them” When he never put them in there in the first place. Every worker wouldnt tell me their names or anything. I am so nice to people who work in places like this, I’m so understanding, but me and my family didnt deserve what they put us through. I’ve never asked to speak to someone’s manager before until this happened due to how badly I was treated. I went to this dunkin everyday before this happened. Now I tell every person I know to avoid this dunkin. They refused to tell me their names Some girl and some guy, refused to let me speak to the manager, refused to tell me their names, and accused me of stealing when they just cant do their job?! Stay away from this dunkin for the best!!! the one in fairview is pretty good, same with berea, this dunkin and ridge are the only ones ive ever had...