#theCafe — Restaurant in Brookfield

I’m not usually the type to leave reviews, but this one definitely needs to be said.

I visited this café recently, and while the atmosphere was really nice and the food was pretty good, my experience at the counter left a lot to be desired. When I was in line, there was a young girl with a braided ponytail who was speaking to the woman in front of me in a very unprofessional and rude manner — saying things with an attitude and even asking for a “generous tip” in a way I’ve never seen before. I honestly wasn’t sure if it was a friend or family member she was talking to, but if that was a joke, it definitely shouldn’t be happening at the register.

When it was my turn, I ordered something super simple — just a plate of eggs and cheese — and she made it way more complicated than it needed to be. I was also charged $12 for something that usually costs me $6. When I politely brought that up, she responded with attitude and told me she doesn’t set the prices. The whole thing just felt really unpleasant and unnecessary.

I even had to ask for her name, which she eventually told me was Maddie. I’m sure she does her job well behind the scenes, but if you’re going to be working the register and interacting with customers, you need to have better communication and professionalism.

This café has a lot of potential — but moments like this can really take away from...

Our family’s favorite place by far! Food, friendliness, atmosphere all top notch. Several reviewers call it a gem. Perfect word. Literally the only negative is that they’re not open on Sunday,, maybe in deference to residential neighbors or just to spend time with family!

Now to address the (very few) critical reviews below, which are inexplicable to me. Everyone is entitled to their own opinions, but some of these are head shakers.

Price: factoring in quality, the prices are extremely reasonable. We love the local diners (and continue to support them), but quality wise they are not in the same league and cost at least as much. Fast food is cheaper, sure, but not close.

Service: young employees are part of the atmosphere, embrace it. And what’s the hurry anyway - just chill out and enjoy.

Tips: do people really not understand that workers in food service jobs depend on tips? They’re providing a service - if you can afford it,...

We just found our new favorite spot! Great food, great drinks, great service, and great atmosphere! No exaggeration, this place is fantastic.

There are tons of seating options, including a longer table in case you want to meet a group of people here. I didn't bring my laptop on my first trip here (I will be tomorrow, though!) so I can't speak to the quantity and convenience of power outlets, but plenty of people were working from here with a drink or tasty meal next to them.

Every single member of the staff we interacted with were A+. Although #theCafe is located in a newer construction building, it had an old school, small town feel to it -- I absolutely loved it and can't wait to go back.

If I lived in one of the apartments or condos within walking distance, I'd probably be here every day they're open!

#theCafe is a much needed, stellar addition...