Wasabi Sushi Lounge — Restaurant in Brookfield

I have had takeout from Wasabi a number of times, and the food has always been fine. Not great, not terrible, just average. I recently ate at the restaurant and had hands down the worst customer service of my lifetime. A friend and I took our children there for dinner. We ordered a variety of sushi rolls, two children's meals, and a bottle of wine. It was our waiter's first night on the job and he was nervous but extremely polite, personable, and everything that a waiter should be. We got the food and the wine and everything was ok until our bill came, and it was $30 more than we anticipated. As it turns out, they charged us for a different bottle of wine ($20 more than the one we ordered) and adult entrees instead of children's meals. I brought it up with the manager, who instead of apologizing, ridiculed me and told me I should have known when our food arrived that the children's meals were too big to be for kids and that I wasn't even allowed to order off of the kids menu for dinner (then why did you bring me a kids menu?), and argued with me for several minutes about the wine, saying that I didn't double check the bottle to make sure it was the correct one and went on about how it was my fault and the best she could do was to give a 10% discount on the contested amount of the bill. Um, NO, the onus is NOT on the customer to make sure the employee does the job correctly. I completely understand that mistakes happen, and so that would never be a deal breaker for me, but the manager's attitude was deplorable. Had she been remotely apologetic I would consider returning, but there's no way I'm paying good money to be treated like crap when all I want is some mediocre california rolls and a glass of vino that I could buy for $2.99 from...

I have been going to Wasabi for 5 years, as some have said on here it was much better when it first opened, but I still consider it good quality compared to other Milwaukee area sushi bars.

As for the service, it can be hit or miss, I've gotten quite good service there, and quite bad. Until now I was never turned off, but after today I don't think I will be returning, at least for quite some time.

Apparently, there is a new manager, I don't know her name, but she said she has been working there since August of 2014. She would not offer me the up to half off that they do on Monday pricing on my usual order that I had always received a few dollars off. She said it is for dine in only, and I replied that I have always gotten that pricing, in which she replied "well that's why I'm the new manager, because the old one did stuff like that". I said fine, and agreed to pay full price, as I am signing I ask "there is eel sauce in there right?" Which she replies "well its 50 cents extra" which i laugh and say "well i was never charged for that before either, i guess you can run my card again for that too" which she then so graciously said she will give me the eel sauce "this one time" but please let us know ahead of time. "Well it will be one time because I put it on the online order ticket, and I won't be doing take out again". She got the eel sauce and said "Im sorry for the changes but that is why that manager is no longer here" which i replied "well she kept my business, you unfortunately did...

This used to be my favorite restaurant. I ate here often. My teen daughter got a job here before going off to college, and they were extremely rude to her when she told them she had to quit. She's leaving for college in less than a month. She was told she needed to get her priorities straight. The priority is to go to college and become something, not to be a host at a sushi lounge for the rest of her life. The day she tried to talk to them, she was crying, as she felt bad due to their response.

I know because my family ate there that day. And she was told to go do her job. Maybe they didn't realize I was her mother.

So if you are looking for a job, maybe this isnt it. And if you are looking for good food, the belgogi had astronomical amounts of fat in it the last few times, so skip that too.

The mall is dying off, I guess we will see what the future holds for wasabi sushi lounge. Just know, the ownership is not nice. Protect your children from employers like that.

Update!!! My husband wanted food from here, so we went again, and holy wow, nothing like being singled out for telling the truth. I am making a report now about harassment and harassing behavior. Writing to other workers regarding my family and this review is NOT making you look better.

It was a MISTAKE even stopping in. The character of the people who run this place is horrid.

BBB...