Rose Garden Asian Bistro — Restaurant in Brooklyn Center

I ordered two times with Rose Garden, both online. I'm always willing to try out new restaurants and yet, this is one of my worst experiences by far. While the prizes are affordable and even cheaper than other Asian restaurant and the food is good depending on what you order, I would probably pay a little more for better quality and better services.

My first experience, I ordered one of their lunch specials online. My credit card was not with me, therefore, chose the option to pay at the store. When I got to the store a few minutes after my "desired pickup time," the front waiter had my order wrong and was going to charge me for two lunch specials. After explaining to them that I only ordered one lunch special, he looked confused and brought in another worker who asked me the same question and was going to charge me for two orders. I again, explained to them and even showed them my receipt that I received through email. Another worker, probably a manager, was called to the front and she had to go through their receipts and mine. Finally, they said they had given my order to another client who probably ordered two lunch specials but paid for one and received one. They asked me to wait another 15 minutes so that they can remake my order. I should have told them that I don't want the food anymore, but decided to be accommodating. I paid and waited. Food arrived after probably 10 minutes and I was able to leave to enjoy the rest of my lunch period. To my surprise, the lunch (Pork Katsu) was better than I expected and the miso soup was delicious, so I decided it must have been a bad start of the day for them. It happens to everyone.

Second experience. Again, I ordered online and this time, I do have my credit card in hand. I decided to pay online and pick it up at the store. When I arrived, the worker in the front asked me to pay. I told her that I already paid online. Baffled by my words, she looked at the receipt and said that they couldn't have charged me since they could only see the last 4 #s of my credit card therefore I have to pay to get my food. I told her that their online website had requested for my payment information and I have already paid. I showed her my receipt and again she said there's no way I could have paid since they couldn't read my credit card information. She said asked my card and I decided to give it to her. Instead of signing the receipt, I then went into my bank app and log in. I presented to her the pending charges which was 2 charges from them. Again, she looked confused and wasn't sure why I was charged twice. I told her, one was from the online payment and the second one was from her. I told her I'm not signing it and this is my proof that she charged me twice. She then went into telling me that my bank must have charged me twice and it isn't the restaurant's fault. I told her my bank would not charge me twice. Because I still wouldn't sign the receipt, she then called in the store manager. The SM came and asked about the situation. I explained to her and showed her my pending statement on my card. She looked at their original receipt from the online ordering and showed me it (and was about to explain to me why I have to pay) when I noticed that toward the end it clearly stated: Prepaid. DO NOT charge. I pointed that out to the SM. After some discussion in Chinese, the SM decided to void my second transaction. Told me that if they did charge me more than once, then for me to bring in my bank statement and they will refund me my money. She explained that they're not use to having people "prepaid" and didn't know how I was able to do it. I told them that "prepaid" was an option when ordering online. She went on telling me how prepaid might not be safe, etc. After twenty minutes with them, I decided that their food (Teriyaki Tofu-which was not good and loaded with sauce) and lack of good customer services will not bring me back a third time.

Wished things could have...

First time trying this chinese food restaurant. I went late at 7pm and I don't know if that is a factor to why I wasn't greeted when I entered. There were customers standing and waiting for their food. So I know they were taking in orders. I stood next to the closest register near the door for about 5 minutes and then the front desk lady came out from the kitchen to give food for a pick up. I was interrupted from a budging man so it was fine because I interrupted his service and asked for a menu. After looking through I decided what I wanted and didn't want to waste anymore time. I saw there was a bell and rang it. The lady came back in 2 minutes to take my order and said it would take 15 minutes. I sat down and waited about 25 minutes. I went home to eat it and the food was good and a decent meal. I ordered orange chicken came with rice and that was warm crunchy spicy chicken. I also ordered the triple delight and upgraded to fried rice. The triple delight was yummy but they could have used more fresh celery. The fried rice was seasoned nice but the rice itself is old rice and dry no good. I wouldn't buy the friend rice anymore. If you want chinese food definitely order online and pick up. Waiting in there sucked because the longer I sat the more I was judging this place. 1 no front desk lady to welcome me. 2 The place had dim lights. 3 behind the counter had a bunch of unnecessary stuff out like boxes, plastic utensil boxes, and lemonade containers. 4 No sign for me to ring the bell to get your help. 5 broken handle for their door 6 I have been to a lot of places that decorate their restaurant with golden cats and waterfalls or pictures. This place had nothing pleasing for the eye or TV. Not even music! 7 The menu she gave me wasn't updated so I didn't know how much was each item. They did update the website though so I just got an estimate. And when I had to pay I asked how much and she said $29 so I guess that's ok considering other places I also spend $30 for a 2...

DO NOT EAT HERE! The health department should close this place down. Both bathrooms have only one stall open the other two are broken. Very unsanitary, lights off, nothing to wipe hands with, using Dawn dish soap for hands, they are using the kitchen utensils as part of the bathroom cleaning. It’s dark like a back alley through your the restaurant, bathrooms smell terrible with a clogged toilets, non functioning urinal Sink has dark grime all over it, dishes were dirty Food was terrible, and with dine in we had to order at the counter and they would yell out that our order was ready and we had to go to the counter to pick food up. All of us had a couple bites of food and left the rest Three of us today have been throwing up and with other symptoms. The cleanliness in the facility is terrible, BEWARE AND...