McDonald's — Restaurant in Brownstown Charter Township

Starting off by saying I am a former McDonald’s manager of 5 years (not this location thank god)

I stopped by 4th of July because I’m pregnant and hadn’t eaten all day after visiting a friend out there. The line was wrapped around the building which is usually normal for night shifts and especially holidays. This location was the only thing open and I had an hour drive back home so I thought okay it’ll probably be alright since it’s busy. We waited in line half an hour before we even got to the speaker…still normal night shift struggles I suppose. So I’m thinking alright the food must be fresh because we’re waiting so long so we must be waiting on food to move the line. We finally get to the speaker and they tell us they only have 4 people so be patient. (They sound stressed even though that’s normal for night shift…..I’ve run a drive through with 1-2 people most nights so that’s more than enough to run that drive thru.) We wait another 10 minutes to place our order and we order 20 nuggets and 3 mcchickens and a fry. Well we pull up to the first window and wait 10 more minutes while 2 separate people walk up to the window because of something going on…(forgotten food, mobile order didn’t go through?) We get our 3 mcchicken and fries and nuggets and pull away… The fries were definitely sitting in the bin for more than 7 minutes (the official hold time the fries are good for) The nuggets were squishy so I know they must’ve dropped too many and then proceeded to let them sit in the cabinet and probably ignored the hold time…. And one of our mcchickens were plain which shouldn’t have happened if they had stickers… The buns on all 3 mcchickens were burnt and squishy to the point where you can barely chew it… Couldn’t even eat the food as all the meat including the mcchickens were old as hell. Definitely a...

Came in to order, one fish fillet, double cheeseburger with tomato, cheese, Pickles and ketchup...i asked the cashier to have them freshly cook the fish, I get a fish that was dry, and cheese cold....I asked for a manager, I explained to het I wanted a fresh fillet she explains it would be 3 mins obviously the cooks took their time, manager running drive thru orders before .in got done in mind you 3 mins, 12 mins later, I get a soggy, cold cheese fillet you can tell fillet was old because of how the texture of the fish was not flaky normeat was not complete white, I took it back and asked for my money back.....dining area dirty, pop on floor, no condiments filled...the worst part is the cooks had no gloves on, I can assure you they were watching me from get go, I didn't have that fuzzy feeling my food was not puposely fouled, I shooed at least 5 flies from seating area....I seen a customer walk I with wrong order from drive thru...I think McDonald's is disgusting for allowing their crew members to work without gloves or hairnets on, as much sickness there is out in the world good way to spread it...I will never come into a McDonald's again, they're all the same...cashier's help with food after touching back and forth money...I would be happy to see changes made for the public instead of changes made to...

This location had repeatedly disappointed me over the years. The lines are often so long that I won't even pull in. When I do go through drive thorough, it's often a ten minute process. 2 weeks ago they ran out of carbonation for sodas. Yesterday I ordered a large soda work my meal only to be told they don't have any large cups. So I agree to the medium, I didn't really need more than 20 ounces of soda... Even though I was thirsty. The second window asked me to pull ahead while my food was being prepared. 14 minutes later, and no sign of my food I go inside and asked for the manager. With my car still parked in the#1 slot wait slot, she looked out the window at it, then looked at me and asked if I had pulled into the waiting at as directed.

My car is there now, it has been for 14 minutes, and they gave my food to someone else.... So that person will not be happy either. When I brought up the soda issue she blamed it on the truck for not bringing cups. If the person making the orders does it correctly you would not run out of cups, you would not run out of carbonation, and you could borrow cups from a nearby McDonald's.

If you want McDonald's, go to any other McDonald's then Gibraltar Road. They can't handle the pressure of the customers...