Main's Treat Coffeehouse — Restaurant in Bruce Township

So, we have been to main treat 25+ times and I finally had it. We are locals and have tried to support local but the service is terrible, wrong drink orders and wouldn’t fix it in the past, waiting 45 minutes to order when there was ONLY 1 PERSON IN FRONT OF ME.

So, it started back during the pandemic and the service was poor but I wrote it off to the lack of workers. But consistently over the past 3 years the service has been terrible. The time from ordering to the time the food or drink are ready is ridiculously long. The efficiency at Mains treat is totally lacking. There is a clear lack of training or poor training and direction. From past experience, (going to coffee shops across the country) it should be less than 5 minutes to get food and drinks. It is consistently 15+ minutes till ready.

After waiting that long, the drink is the wrong drink. My wife has order drinks with alternative creamers other than dairy (almond, oat, etc.) they clearly taste different and the won’t remake make the drink.

As of late, we haven’t even ended up ordering anything because we have waited in line for more these 30 minutes closer to 45 but to go easy on them let’s say 30. Barista working turning people away at the door because “it will be a million years before I get to you”. I would say less than 10 people were in line. We were 2nd in line and and after 30 to 45 minutes we left. Not a single drink was made or called out to be picked up.

Owners needs to take a real good look at training their employees. Not trying to brag or boast but my partner was barista for many coffee shops in Seattle and the process in which they do things in Main Street isn’t the proper flow.

I really hope they turn it around. It is a great location and offer a great menu but service, wait, wrong drink orders are going to keep us away for a while before we...

I really wanted to give this place a good rating .. (and I promise to update if I see some improvement in the future ). like many, I love to support locally owned businesses . After a handful of visits .. I’ve found it to be a similar experience each time.. so hopefully some honest feeback will help them become more successful . Feedback; way too long of a wait. Another cash register would be helpful and/or more team members .. I’ve witnessed several people leave multiple times , because people simply don’t have 20 minutes to wait for a coffee. Also I’ve heard this from many others( and i agree )having your pricing nowhere isn’t cool . Rich , middle class or poor. people have a budget /spending limit. I would suggest upgrading the website with pricing and ingredients in your café selections(sandwiches. Etc) this will probably speed up the process of ordering because I’m sure many are asking how much things cost and what is included with the item. Online ordering would likely speed up the process/waiting time. A beautiful place that Romeo needs. A few small Changes and this place could be great. The staff is very kind and their beverages are tasty. I think they could just improve...

My friend and I have never been here before and were so excited to try their coffee flights. When we tried to order we were told they couldn't accept our order at the moment because they were too busy. The girl said it would be a 30 minute wait. We assured her we were fine waiting and that there was no rush, however she still refused to accept our order since we were ordering flights. We then switched to two normal coffees and she said it would still be a long wait since they had a lot of orders and had "dishes to do" we said it was fine however she still was not willing to take our order. We finally decided we would just leave and she thanked us. Totally understood they had a large group come in and they were busy, however pretty disappointed that we were refused service even after saying several times we would wait and trying to be understanding. We drove 30 minutes to the cafe, so we just wanted to try their coffee. Unfortunately, we weren’t even...