Shipley Do-Nuts — Restaurant in Bryan

Parking lot is a mess in the mornings. Line is so long and at one point there is an uncomfortable hill. Ordering only happens at the window. The parking lot isn't really spaced to accommodate a line so if you park near the end of the drive thru line, expect to wait to get out. Employees inside at the counter move very slow. Some people have places to go, people to see. I didn't realize I need to add a whole extra minute for the woman to move as slow as possible putting the items in the bag. Sausage and cheese kolaches, the cheese was hanging outside on the side of the kolaches along with exposed sausage. So half of the kolache is bread. This has happened to 3/4 of my kolaches. I've been to other shipleys and they typically do a good job getting it in the middle, but this one? Nope. It isn't quick and the food is worse than...

I have never left a bad review before as most of the time it’s one mistake and I understand it happens. However, this morning around 8:30am my boyfriend and I visited this Shipley on our way out of town and it was a horrible experience all around. First, the customer service was severely lacking and the vibe was that it was inconvenient for us to be there (should have been an indication for what was to come). Second, we asked for 9 jalapeño and cheese kolaches, but only got 7 cheese kolaches most of which were burnt and it was handed to us in a manner that it fell out of the persons hand and my boyfriend had to catch it. They also forgot our water we ordered. We frequent this particular Shipley’s often and have never had this experience there. It looks as if there may be new workers who just don’t seem to care, so...

I had never been in a Shipleys before. I am from the North and used to being treated with at least a little respect when you try to order. I told the woman at the counter that I was sorry I had never been there before as I was trying to see what types of donuts they had before placing my order. She walked away as if waiting for me to decide was too much for her to bear. When she comes back I finally order 4 donuts. She puts my donuts in the box and stares at me expectantly. I was just waiting to pay at this point. She then said, "you aren't getting a half dozen?"I was charged for a half dozen even though I didn't order a half dozen. You really need to work on your customer service instead of rushing people in and out like cattle. I will find another...