Dairy Queen Grill & Chill — Restaurant in Buffalo Township

Very disappointing- ordered a mixing bowl blizzard for myself and 4 other treats for my family. Mixing bowl blizzard had zero chunks of anything. When I asked and showed the picture on the app,I was told, "Oh, well, I guess the cookie dough was soft and got mixed with the ice cream. I said I was disappointed and got no response. Went back to my seat, decided that wasn't good enough, told another girl of my disappointment, and asked her to throw a couple chunks on top. Her answer was, "We don't normally put them on top." I replied that it was only so that it was more like what I ordered. She played with it for a bit, then made a whole new one. It was right, but by the time I got it, everyone else was already finished! I will stick with my Leechburg DQ - they make my blizzard right every time and are always friendly...

I called to see about ordering a blizzard cake for my grandfathers birthday. I asked I could order a cake for tomorrow which I was told no, but I understand that since some of the cakes are made in store. However, I asked a woman named Mary on the phone if she could tell me if there was an Oreo Blizzard cake in the display freezer. She told me she didn’t know what was out there. I asked her if she could check to see and she told me that she couldn’t check and that I would have to stop in. I then called two other Dairy Queen’s in the area and they were able to tell me if there was an Oreo Blizzard cake in the display freezer. This displays pure laziness of the employee on the phone. This isn’t my first encounter with bad customer service at this location so it seems as if something needs to be done...

We will never be back we said before we wouldn't go but after today NEVER AGAIN. We went through the drive through of course they didn't have supplies for blizzards again. We order a meal and a small blizzard we were the only ones in line waited for ever finally get food start to pull away and noticed no blizzard. Went right back and told them we didn't get the blizzard they said since we didn't have a receipt they couldn't give us one we weren't even asked if we wanted a receipt. This place sucks I would have given no...