We've been patrons of The Terrace dozens of times and the service and food are usually 3-4 Star. We absolutely love the location and the venue so we keep coming back. The bar and wait staff are always friendly, but the management is sometimes lacking. This was our last experience. We visited on 7/27/19 for dinner as a party of 6. We had 8PM reservations, but when we arrived the hostess stated they were "a little behind" and it would be a bit of a delay before we were seated. We thanked her and told her we would grab a drink from the bar and be on the patio. At the time a band was playing on the patio. The band was talented and the music was good, however it was incredibly loud. We noticed that multiple parties requested their tables being changed away from the speakers on the patio. This was most likely part of the delay. 30 Minutes past our reservation we reached out to the hostess and she said she was sorry, but out table wasn't ready yet. We bought another round of drinks from the bar and stayed out on the patio. At 8:50, we queried the hostess again and she put a few tables together for us, next to the band speakers where others did not want to be seated. We were seated 50 minutes past our reservation. When the waitress introduced herself, we asked if there was any way the music could be at least turned down since we felt like we were at a night club and couldn't have a conversation with our guests or even the waitress. She said she'd look into it. We ordered a few appetizers. When the waitress retuned at 9:05 to take our order, multiple entrees we not available any longer, they had run out. The duck and the fish were out. We had taste tested them during the year opening and were looking forward to both. After waiting another 15 minutes for the clam entree was again asked if the music could be turned down.... it was actually supposed to be over at 9PM and it was now 9:25. While some patrons were dancing, it was in the middle of the dining space and it was apparent that alcohol was encouraging the behavior, which is fine, but not next to our table. We were done waiting and asking. At that point, before receiving any of our food (other than French fry apps) we informed the staff that we were leaving. They apologized, we were all very respectful and tried to be understanding. The stated someone would reach out to us (no-one has).

What upset us was that we've rented space there, dined there, and gone to happy hour there dozens of times, sending a lot of time and money to support local business and out local parks. The least they could have done was sent a text saying they were running behind (instead they sent a text saying, don't be late, you have a reservation at 8PM). Second, a drink at the very least should have been offered for the party. At least one round.... the first round. We waited 50 minutes to be seated while having a reservation. Lastly, while music can add to the ambience, management has to be more in tune with the guests desire. Location and volume of entertainment is important.

We hope to hear something or see changes. We love this venue and supporting local business and hope to return!