The Terrace at Delaware Park — Restaurant in Buffalo

We've been patrons of The Terrace dozens of times and the service and food are usually 3-4 Star. We absolutely love the location and the venue so we keep coming back. The bar and wait staff are always friendly, but the management is sometimes lacking. This was our last experience. We visited on 7/27/19 for dinner as a party of 6. We had 8PM reservations, but when we arrived the hostess stated they were "a little behind" and it would be a bit of a delay before we were seated. We thanked her and told her we would grab a drink from the bar and be on the patio. At the time a band was playing on the patio. The band was talented and the music was good, however it was incredibly loud. We noticed that multiple parties requested their tables being changed away from the speakers on the patio. This was most likely part of the delay. 30 Minutes past our reservation we reached out to the hostess and she said she was sorry, but out table wasn't ready yet. We bought another round of drinks from the bar and stayed out on the patio. At 8:50, we queried the hostess again and she put a few tables together for us, next to the band speakers where others did not want to be seated. We were seated 50 minutes past our reservation. When the waitress introduced herself, we asked if there was any way the music could be at least turned down since we felt like we were at a night club and couldn't have a conversation with our guests or even the waitress. She said she'd look into it. We ordered a few appetizers. When the waitress retuned at 9:05 to take our order, multiple entrees we not available any longer, they had run out. The duck and the fish were out. We had taste tested them during the year opening and were looking forward to both. After waiting another 15 minutes for the clam entree was again asked if the music could be turned down.... it was actually supposed to be over at 9PM and it was now 9:25. While some patrons were dancing, it was in the middle of the dining space and it was apparent that alcohol was encouraging the behavior, which is fine, but not next to our table. We were done waiting and asking. At that point, before receiving any of our food (other than French fry apps) we informed the staff that we were leaving. They apologized, we were all very respectful and tried to be understanding. The stated someone would reach out to us (no-one has).

What upset us was that we've rented space there, dined there, and gone to happy hour there dozens of times, sending a lot of time and money to support local business and out local parks. The least they could have done was sent a text saying they were running behind (instead they sent a text saying, don't be late, you have a reservation at 8PM). Second, a drink at the very least should have been offered for the party. At least one round.... the first round. We waited 50 minutes to be seated while having a reservation. Lastly, while music can add to the ambience, management has to be more in tune with the guests desire. Location and volume of entertainment is important.

We hope to hear something or see changes. We love this venue and supporting local business and...

My family arranged to have my aunt and uncle's 50th wedding anniversary dinner at The Terrace today and the Terrace could not have done a worse job. My brother-in-law worked with Preston to help design a menu for the event and set up the arrangements. My parents know one of the proprietors, Mike Shatzel so this was really disappointing. We arrived early in the day to bring our own wine and cake for the event. We had discussed seating with Preston beforehand to arrange a table on the east side of the building. When we arrived earlier today everything was made to seem ok. My sister, brother-in-law, and I arrived around 3:45 today to set out the menus which we had made specifically for the event. The menu had been worked out with Preston beforehand to select a few items from their menu to simply the order and it allowed us to put a nice heading to celebrate my aunt and uncle's 50th anniversary. When we arrived we were not allowed to set the menus out prior to the event because the hostess did not have her iPad. By the time we were allowed in my aunt and uncle had arrived which ruined the surprise. We were shown to a table on the west side of the venue directly in the sunlight which was the opposite of where we had arranged with Preston. Out party had three children under the age of 5 who could not really tolerate being in such a position for an extended period. I understand this would be on us to deal with it if we had not made arrangements with Preston beforehand but we did. Anyway, the waitress came to take our orders and informed us that the menu we had arranged with Preston had been changed. The menu was modified this very week and no one had informed us. Preston had not informed anyone at the Terrace of our arrangements and we were stunned. Our seats were incorrect, the menu was wrong, and no one wanted to accommodate us. They offered to seat us elsewhere but only at hightop tables completely disregarding the fact that we had three children under 5 who could not sit at hightop tables. Anyway, after all the screw ups they brought out the food which is generally good but all of the steaks were overcooked. At that point, it was more or less whatever the whole event was screwed up this is just par for the course. We went to close out the bill and ask for the remaining wine which we originally brought early in the day be brought up so we could take it home when the waitress told us she couldn't give us back any of the bottles which had been opened. Excuse me? We paid for and brought the bottles to the Terrace. What the heck? Eventually she gave us back our wine and we left. I want to like the Terrace and we know several of the people involved in the restaurant but what the heck? Our bill was almost $1000 for 9 adults who brought their own wine and got nothing of what they arranged for....

BIPOC BEWARE: going to this place felt like I was in “Get Out”, and I’m not being hyperbolic. I walked in at about 7:50pm to ask for a table, and as soon as the host walked in, he unabashedly looked me up and down and said “is there a way I can help you?”. Tried to ignore the weird stare down, and said “hi, yes I’d like a table for two please” and he said “we’re doing reservations only, we aren’t doing walk in tables, we have no tables available” so I thanked him for his time and called my mentor to tell her we had to go elsewhere. She looks online and sees tables available as early as 8:30 on the resy app, and immediately books one. Sure enough, we come in at 8:30 and when he saw me behind her, he was visibly upset. We get to the table, and it took about 15min before our server came. She seemed very uneasy and jittery, nice but also afraid? We get the food, it was fine, no real complaints, but not even 10min into dinner we’re interrupted by a gentleman in all black, no name tag, who asks “how is the food?” He doesn’t announce his position or anything, but it’s a fine enough question. “It’s good thank you…” then he abruptly goes “are you almost done, will you be needing boxes?” And we were just shocked. We said no and then he goes to clear the table next to us, and starts singing loudly “CLOSING TIME, it’s closingggg time”. The other patrons uncomfortably laughed it off but it seemed very pointed at us. Exactly 10min later je asks again “do you need boxes?” At this point we’re getting the hint, and my mentor asks “what time do you close? Is it closing?” And he goes “umm, 9, 9:30, 10pm.” And she goes, well, which is it, 9 or 10, because it’s 9:11” and he smiles widely and unnaturally to say “I … don’t know”. So strange. He then takes our food off of the table and back to box them, before I even finished my meal. So incredibly disheartening, as the atmosphere was gorgeous, and I was so excited to find a new hometown gem, but this was totally unacceptable and I will not be returning.I can’t even begin to understand what warranted this level of discrimination or unsatisfactory service, but safe to say that I’m warning everyone I know, although maybe that’s what they want, is for people like us to steer clear. Just be...